Dewey Pentecost Email & Phone Number

Austin, Texas Area

Austin, Texas Area

Managed technical metrics to meet 1-hour windows on installs and service calls. Oversaw over 200 field-service personnel.• Resolved equipment and safety issues for field technicians, distributing proper personal protective equipment (PPE) and instructing in proper usage. • Managed payroll and overtime, remaining within budget.• Used coaching methods, correcting mistakes made by technicians and ensuring focus on targeted goal.• Hired new employees into entry level positions, developing effective workforce.• Oversaw bulk Multiple Dwelling Unit (MDU) service and installs involving 3rd-party vendors, responding to service calls and outages, satisfying residents and increasing revenue.• Troubleshot and provided quality control for all strand-mount and access-point devices, installing 2K strand-mount Wi-Fi units per year with no issues.

Austin, Texas Area

Oversaw 30 technicians and 2 supervisors. Held budget responsibility for implementation and deployment projects.• Maintained forward error correction (FEC) and signal to noise ratio (SNR) FEC, SNR and noise issues of all Hybrid Fiber Coax (HFC) plant, correcting system-noise, improving picture quality and increasing internet speed.• Directed all Wi-Fi strand mount installs in greater-Austin area, installing and turning on over 2K units per year, completing project on time and in budget. • Managed MDU and network properties, including install of fiber into buildings, ensuring all MDUs had properly installed and working fiber and network equipment prior to occupancy. • Oversaw forward and return-sweep of all existing and new-build HFC plant residential and commercial, optimizing requires cable-plant specifications and minimizing trouble calls and outages. • Managed all field technicians involved in Hub Moves, standardizing regional procedure.

Austin, Texas Area

Supervised new HFC upgrade for Central Texas. Oversaw contractors and in-house activation of new plant.• Supervised 5-year project placement of fiber-backbone and hard-line coaxial cable, upgrading plant, completing on time and within budget, enabling introduction of high speed internet and phone. • Maintained budget cost for HFC upgrade, through effective negotiations with contractors and implementing quality control program, ensuring no overcharging and adherence to specifications. • Coordinated with Power Company on permitting and pole placement of plant, maintaining compliance.• Provided quality control all plant, meeting specifications.• Supervised budget and construction of all new build plant in new subdivisions, installing on time and within budget and providing customers with no-waiting period for receiving services.

Austin, Texas Area

Austin, Texas Area