- Manage mails which comes from OTA and Offline travel agency by create and updating in Opera system- Update special request if any and make a note to the related department - Follow up daily traces - Manage all incoming calls for reservation department and ensure response all queries and maintain professional - Process guest request such as cancelation and changes to reservation- Create and sent daily morning report & end night shift report

-Assist The Customers with planning and booking reservations- Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.- Processing the payment and send details booking confirmation to the guest- Manage all mails from guest and ensure response all queries with maintain professional- Update guest special request if any.- Coordinate with sales department and manage all communication for group bookings and maintain all calendars for hotel and inform operation staff for same.- Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.- Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and op- Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.- Develop and maintain professional relationships with all computer associate and supervise and inform manager of all issues and coordinate with call center to resolve same.- Assist to book and block all rooms according to required standards and manage all special reservations and monitor all reservations and discounts.- Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbook and provide update on everyday basis.- Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge on all room types and its availability.- Process guest request such as cancelation and changes to reservation- Arrange transportation and activity of the package

• Check in Controller- Control the Check In staff to ensure the customers’ meal request.- Control and remind the Check In staff to check and give the smooth handling for the customer.- Control and check all the check in counters to ensure fragile items get a special handling.- Monitoring baggage handling.- Closing the flight by giving report to flight coordinator.- Coordinating to other Department related if any case and give the customer compensation.- Coordinating to Airport Special Assistance if any disable passenger requirement.- Updating Visa for group traveling passenger if necessary.- Transfer the passenger to an alternative flight if there’s delay and mishandling flight.- Coordinating and sending the message to next station airport for transit flight if there is query and block seat.- Completing the controller daily report for every flight.• Representative of Airline Dedicated (Check In Process)- Collect customer Confirmation either booking reference or ticket number- Identified customer by document checked- Prepare if any requirement and offer solution if there’s malfunction product - Arrange seat requirement - Accept payment proceed for excess baggage by cash or credit card - Issued the boarding pass and labeling baggage as per customer request - Hand over and explained the boarding pass, including gate number, boarding time, seat number, and gate time close• Representative of Airline Dedicated (Gate Boarding Process)- Recheck Airlines property/equipment- Check schedule time arrival of the aircraft- Make pre-boarding announcement and boarding announcement- Process the passenger boarding- Paging and make a final public announcement- Check missing passenger information- Confirm and locate missing passenger- Offload checked-in baggage if any- Inform flight command ( captain ) the final number of passenger