Dewi Sion O'Hare Email & Phone Number

Experienced professional leader across technical, programme and business areas with over 20 years in enterprise scale service management, IT & data delivery, consultancy, programme delivery, technical operational delivery & transformations, with a genuine interest in nurturing talent, as well as developing and supporting others.Proven successes in complex matrix organisations as an accomplished leader of large organisations, products, services, and portfolio ownership, with excellent communication and instructional skills and extensive background in building business relationships and delivering customer outcomes. Particularly adept at parachuting into and recovering failing operations or programmes under stress, remotivating teams, and establishing continuous improvements and proactive behaviours.Enabler, facilitator and builder of world class management, delivery, and development teams. Proactive, determined, and resilient under pressure with a unique extensive background in technical and operational as well as non-technical P&L ownership in Marketing & Sales.Key Achievements- Principle Consultant, for tier 1 client engagements, programmes & live service, across public and private sector clients. - CIO/CTO Transformation Owner of BSS, OCS and Hosting programme, chairing the operational readiness, acceptance and hypercare board, as well as directing live run & operate operations acceptance of £300M+ multi-faceted 5 year programme (encompassing all delivery methodologies - Agile, DevOps, Waterfall, Hybrid, etc...).- Head of Telefonica IT – delivering omni-channel operational IT estate (inc. 9 contact centres, 470 stores, digital eService eSales and loyalty services, as well as service management for the UK, supply chain IT ops and infrastructure platforms.- Delivered Cloud First strategy, centralising the functional capability, skills and personnel, slashing capital costs of legacy on prem infrastructure, maturing and eradicating public cloud opex waste, whilst accelerating time to market and business agility.- Digital & Multichannel product ownership across Consumer, B2B & B2C markets, delivering targeted yeifl returns and commercial growth, returning investments from capital funded multiyear roadmaps - Contact centre operational ownership and direction of senior ops management team delivering broadband in/outbound sales, customer service & technical support.

Listed skills include Stakeholder Management, Strategy, Mobile Devices, Cross Functional Team Leadership, and 18 others.