Dewi Safitri

Dewi Safitri Email and Phone Number

Merchant Engagement at GrabFood South and Central Sumatera | Community Engagement | Operation | CRM @ Evermos
west java, indonesia
Dewi Safitri's Location
Lampung, Indonesia, Indonesia
About Dewi Safitri

With five years of experience in operation, I am dedicated to fostering strong relationships with GrabFood partners. My responsibility involves maintaining partner relations and providing content education through diverse channels such as email, WhatsApp groups, direct messages, Zoom classes, and events. Managed a community of 7,000+ merchants, answering issues and inquiries, monitoring activities online and offline, managing events (pre, during, and post), and collaborating with multiple divisions to ensure smooth operations and resolve issues efficiently. Contribute to the growth of the GrabFood ecosystem by increasing new merchant transactions by 50% (Top 3 all-ids) and increasing community participation by 18% each month. With a proven track record of managing diverse tasks, I bring a communication skills, customer relationships, and community building. So please contact me for any position that is relevant to this.

Dewi Safitri's Current Company Details
Evermos

Evermos

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Merchant Engagement at GrabFood South and Central Sumatera | Community Engagement | Operation | CRM
west java, indonesia
Website:
evermos.com
Employees:
178
Dewi Safitri Work Experience Details
  • Evermos
    Community And Sales At Evermos Priangan Timur
    Evermos Nov 2024 - Present
  • Inisiatif Zakat Indonesia
    Telesales Representative
    Inisiatif Zakat Indonesia Feb 2024 - Apr 2024
    Lampung, Indonesia
    Project - The percentage achievement against the sales target set at 87,8%- Distributing donations to several schools, mosques, and institutions that have partnered with IZI.
  • Grab
    Merchant Engagement At Grabfood South & Central Sumatera
    Grab Oct 2021 - Dec 2023
    - Maintained high level of engagement and Increased relationships with GrabFood partners and Skilled in educating partners through various communication channels such as email, whatsApp group, direct message, whatsapp center, zoom classes and events.- Created content and copywriting to engage and educate merchant partners- Organized project/event offline and online GrabFood in South and Central Sumatera 8 cities (Pre, During, Post): plan and execute community events, including pre-event promotion, Search Participant from member,logistics coordination, and post-event follow up. - Resolved issues and handled complaints faced by GrabFood merchant partners and Collaborated with various other divisions to ensure seamless operations and effective problem resolution- Managed large communities, such as the GrabMerchant community of over 7,000 merchants, and Successfully increased WhatsApp Group participation by 18% each month.- Dealing Promo, for New Merchant and GrabFood Event by call in south and central sumatra- Responsible to handle all the data privacy such us bank account, password, money transfer, ovo apps.
  • Grab
    Merchant Operation - Administration Support Coordinator
    Grab Jun 2018 - Dec 2021
    Lampung, Indonesia
    Taking responsibility for organize the canvasser team to achieve maximum efficiency and productivity. Actively involved in processing data collected by canvassers, ensuring the accuracy of information, and analyzing the results of field team reports.- Managed 7 Canvassers to complete projects on time, extends to enhancing team efficiency by strategically scheduling optimal daily targets and areas for canvassers.- Responsible for the report results provided by Canvasser, which will be updated later on a system (Data Entry)- Brainstorming with the team to generate ideas or solve field challenges and reporting to the city manager- Responsible for Photo Penetration Merchant GrabFood and GrabMart- Handled merchant reports regarding problems experienced and educating GrabFood Merchants by call with daily target 20/day- Directly supports sales, marketing, partnership, and customer success teams with operational and administrative functions.

Dewi Safitri Education Details

  • Uin Raden Intan Lampung
    Uin Raden Intan Lampung
    3.43

Frequently Asked Questions about Dewi Safitri

What company does Dewi Safitri work for?

Dewi Safitri works for Evermos

What is Dewi Safitri's role at the current company?

Dewi Safitri's current role is Merchant Engagement at GrabFood South and Central Sumatera | Community Engagement | Operation | CRM.

What schools did Dewi Safitri attend?

Dewi Safitri attended Uin Raden Intan Lampung.

Who are Dewi Safitri's colleagues?

Dewi Safitri's colleagues are Anelsya Maritzavelany, Muhamad Arif Rahmatullah, Elza Permata Hamdi, Ade Gilang Ramadhan, Alviana Kartika, Dita Silviani, Derry Sumardjono.

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