Dewitt Thompson Email & Phone Number

for all onsite staff as a member of the IT Infrastructure team. Monitored network and computer issues at the construction site. Set up workspace communication and substation network.•Install and maintain all network and phone equipment for office staff.•Install substation network equipment and work with all companies involved to ensure proper communication.

Support various retail chain clients with network, pc, and printer services in assigned region. •Troubleshoot network and server issues along with various support teams.•Order and install parts for printers, pc’s, and servers.•Provide technical assistance to end users to minimize downtime.

Provide customer support as a team member of the Network Operations Center. Resolved complex problems in the field that could not be solved remotely for networks, hardware and software support, and phone systems. •Resolve technical issues through knowledge of complex information technology systems and applications by applying technical skills and judgment.•Analyze and identify problems within operating systems through troubleshooting and testing.•Remedy problems and issues to restore full operation of computer systems.•Manage all processes required for new installation and set-up.

Remotely and securely fixed computer and network problems using desktop sharing technology.•Located and removed viruses and installed and configured anti-virus software.•Removed adware and spyware and configured anti-spyware software.•Installed home and small office networks including wireless, ensuring security.•Repaired various peripheral equipment including printers, scanners, and digital cameras.

Maintained IT systems for 100 employee nitrogenous fertilizer manufacturing company.•Provided IT and infrastructure support for PCs, servers, voice and network systems.•Tested and maintained equipment to ensure reliability.•Coordinated configuration, building, set-up and support for hardware and networks.•Provided customer service by resolving problems and providing training.

Manager of computer store and technician for computer repair and reinstallations.•Sold HSD brand of custom built new computers, constructed to customer specifications.•Serviced all brands of computers including CPU and notebook.•Removed malware and installed or replaced hardware.

Provided first level consulting product support and training to customers.•Regularly serviced four clients on a set schedule, including PC repair and DSL set-ups.•Conducted emergency calls in the field as assigned.

Computer systems technician working on twelve separate platforms. Secret clearance and NATO secret clearance. •Network administrator, database administrator and systems administrator.•Administrator for all secret and above platforms onboard the USS Theodore Roosevelt CVN-71.•Performed regular preventative maintenance for equipment, hardware, and software.•Detected faulty operations and provided routine, emergency and unscheduled repairs.•Diagnosed problems through troubleshooting and testing systems.

Basic Electronics And Computer Systems

Associate, Applied Science, Industrial Systems Technology