Executive responsible for synergizing the design, operations, and service vehicles of the company to optimize organizational efficiencies, expand profitability & productivity, and facilitate organic growth. Successfully led company through COVID-initiated and ongoing supply chain crisis through operational excellence initiatives that developed multi-pathed flexibilities, through advanced forecasting and recursive planning/situational analysis, and via numerous strategic implementations to keep product and jobs flowing. Developed key relationships with vendors as well as created numerous strategies to emerge the company from supply-chain strangleholds which allowed previous growth retention, and opened the doors for future growth.Retooled all facets of design/engineering and operational arms of the company to augment organizational outcomes while concomitantly driving workforce improvement through strategic hires, training initiatives, and cross-functional harmonies.

Managing engineer over focused team tasked with converting archaic conferencing technologies and non-existent event venues into a world-class enterprise-grade portfolio of systems across Rackspace US offices. Used metrics, quality engineering tactics, and lean principles to establish initial strategies and maintain successes, owning and leading the design of every AV-enabled project. Established standards-oriented approach towards AV-only and VC-enabled conference rooms, delivering a self-service quality-functional outcome through pristine integration of Lifesize VTC, Extron video switching and control, Shure microphone and mixer stacks, Biamp DSP, Samsung, LG, and NEC display solutions, and Crestron control systems Standardization allowed easy retrofit of over 200 conference spaces, and leading build/commission of over 200 new construction rooms needing cross-discipline coordination. Led design, implementation, and installation of multi-purpose spaces, numerous training rooms, and open - air meeting venues ranging from 15 seat/1,000 sqFt to 100+/5,000 sqFt. Developed multiple auditoriums, converging AV into to seamless multi-purpose space needs, atop creating numerous portable self-service solutions for on-site and off-site events. Managed production and event crews for shows, as well as development of junior engineer and technician staff. Developed capital budgets of $2M to $3.5M, expense budgets of $2M, and events budgets exceeding $1.5M, focusing on continuous quality improvement, work elimination, and delivering improved customer satisfaction while keeping personnel and recurring costs at a minimum through centralized management of technologies, monitoring, and proactive maintenance.

Currently:Operations Manager-RTS Unified Comm.Prior: Net Ops Team LeadPrior: Sr. Network Systems EngineerManager for new Unified Communications group, handling implementation of tactical objectives, building team and developing staff, establishing metric and processes/controls, as well as leading quality initiative/CQIA training and architecture review council. Delivered productized Unified Communications product lines for Sametime, Video Conferencing, and integration of telephony, network, and other ancillary systems into a single-pane-of-glass. Senior security administrator for internal network systems, focusing on Cisco security technology design, implementation, and administration. Managed worldwide VPN, remote access, and office security, as well as PCI/SOX and other compliance systems. Responsible for Networking ITIL integration of group, setting documentation process, establishing procedural standards, and mentoring junior technicians.

Manager and Director, Network Design and SupportPrior: Special Projects Manager to Director of Systems SupportPrior: Sr. Web Administrator/Team LeadSr. technology member of worldwide conglomerate’s web-based IIS, SQL, and related systems including 300+ servers, as Sr. Web Administrator. As Special Projects Manager; oversight of projects, design, and system maintenance for divisional and internal related systems. Led deployment of first iSCSI, virtualized systems (Microsoft and VMWare), and Proliant Blade Centers, decreasing DC footprint 74%. Established first Statistical Process Control system for company, leading to numerous Quality Initiatives delivering the first-ever 5 9’s monthly uptime Lastly, as Network Design and Support Manager (director-level position); redesigned datacenter and main office network to what was then next-generation networking, managed world-wide enterprise system of switches, routers, firewalls, WANs, and VPN tunneling; oversaw build of PCI bunkered system for secure checkouts.

Manager of IT Systems and Networks(Started as Systems Manager/Administrator)Departmental management for corporate office, as well as management of corporate systems, servers, and networks. Company-wide administration of IT strategy, maintenance of WAN, firewalls, and routers, as well as the main office's datacenter. Also redesigned and upgraded over 70+ individual location's networks. Developed capital plans, budget guidelines, and oversaw organizational projects.