Dexin Shi Email & Phone Number

Chiyoda-Ku, Tokyo, Jp

Global responsibility for customer success.• Defined customer success and customer experience strategy by segment for the global IT business unit. Built from the ground up the customer success framework, best practices, success metrics, and tools.• Developed customer experience research and voice of customer initiatives to enable global executives and customer-facing teams to make critical business decisions with customer insights.• Collaborated and aligned with cross-functional teams to deliver customer desired outcomes and differentiated experience throughout the customer journey.• Created and drove projects across the global organizations to maximize customer lifetime value.

Palo Alto, Ca, Us

Walldorf, Bw, De

• Led SAP Fiori Design Guideline Renewal, Fiori Overview and other strategic projects.• Provided product management guidance on product direction with market and competitive analysis.• Evangelized SAP UX portfolio, articulating business value to large enterprise customers and internal teams through customer design thinking workshops.• Developed and launched strategy and GTM programs for the adoption of products and services at SAP Design.

Singapore, Sg

• Sole product owner for Vuclip mobile application on Android. Drove product vision, product design, roadmap, stakeholder alignment, and execution. Managed the entire product management lifecycle from planning to market success.• Launched market analysis and user research, built use cases. • Worked with cross-functional, distributed teams (Engineering, UI/UX design, QA, Advertising, Content, Sales/Marketing, and C-level executives). • Spearheaded Vuclip Video App on Android successfully with millions of downloads.

Palo Alto, Ca, Us

Zettar Inc. delivers a GA-grade, scale-out, petascale-proven, self-organizing, self-healing, self-orchestrating, and self-syncing hyperscale data distribution software solution capable of multi-100+Gbps. Modern IT is driven by the four giants: storage, computing, networking, and hyperscale data distribution. Zettar aims to be at the heart of the 4th giant.• Performed market analysis, monitored technology trend, identified key customer needs, formulated product positioning and overall marketing strategies. Formulated value propositions; conducted ROI and cost-benefit analysis.• Managed digital channels, website, content marketing, marketing campaigns to evangelize and generate sales leads.

A web hosting company that I co-founded in 1995. AZC was one of the pioneers in the web hosting industry. Was featured in Web magazine as one of the fastest growing companies in US in 1995. • Built the successful Web hosting company serving over 10,000 SMBs in 87 countries.• Led the product and support teams.• Drove product strategy, product marketing, and execution. • Directed revenue, operational efficiency, and customer satisfaction.