Dexter Alphonso Email & Phone Number

Mumbai Area, India

Mumbai, Maharashtra, India

Summary: Sales Strategy | Jewelry | Pricing | Production & Planning | Operations | MarketingResponsibilities:• Leading a team of 10+ sales advisors to process client sales orders• Prioritizing orders to ensure continuity of key client accounts & brands with the objective of maximizing profit• Custodian for generating MIS reports, Ownership and improvement of process like Budget v/s Sales, Open Order Report, cash flow & reinvestment, short supply reports & corrective action, volume forecasting, product pricing, memo sales, inventory check with budgeting, quality & delivery performance, charge backs, payments, production scheduling• SAP led global order tracking, vendor management, resource allocation to complete orders as scheduled• Sales strategy, Sales Trend Analysis to refine brand's in-store placement & demonstration• Identifying new business opportunities & products with potential to increase market share for global clients• New Product development, New Formulation (pricing), New Product Sample Order management• Overseeing execution of marketing plans to help clients meet forecasted sales targets for new products• Developing and managing client care programs • Assisted with Content marketing strategy for the domestic market to improve the brand visibility and value and increase traffic to the newly created E-commerce platform [https://tarajewellers.in/]. • Work with corporate marketing team to implement seasonal/ festive campaigns consistent with campaign objectives, communication strategy and media plan in executing marketing activities• Coordinate with and lead cross-functional teams like production, quality, packaging and export to ensure timely deliveries of Client orders Key Achievements:• Consumer Analysis and Insight mining to design & customize SKUs to increase sales and relevance e.g. Signet• Briefing merchandisers based on sales trends and category-wise preferences to impact order size

Mumbai Area, India

Summary: Product and Brand Management | Sales Strategy & Team Lead | E Commerce Website Development | Jewelry and Diamond Sales | PricingResponsibilities:• Formulating Sales strategy, Forecasts & Projections for different brands and business verticals• Lead daily operations and processes for the E-commerce website that sells certified diamonds and jewelry• I manager a team of 15+ jewelry sales advisers to ensure sales goals are met• Routinely monitor sales advisor's interactions with clients and provide feedback to the sales adviser to ensure a complete and refined service is provided to our premium clients• Compile and analyze the performance stats using tools like Sales-force, Excel and Google sheets, Pivots and Macros to identify areas for improvement and growth for the sales advisers. Use these to analyze and provide constructive feedback, tactical information about sales projections, so the team, as a whole, can perform at optimal efficiency to meet the company sales targets• Exceeding and meeting departmental objectives, including conversion targets, and lead generation• Facilitate Knowledge updates, process updates and change procedure to improve client servicing, increase sales and overall achieve business targets. Also directly handle client escalations, if any• Creating Content Marketing Tools like Videos & Manuals to educate consumers on how to purchase diamonds while improving SEO and back linking to site to improve traffic• Contributed to re-design of the website and with the objective of sharing trade and traffic insights to improve the traffic (http://www.b2cjewels.com)• Leveraging product and the customer sales trends obtained from hands-on experience to create engaging social media content and presence on affiliate marketing platforms to increase website traffic• Consumer contest and seasonal offer role out, to ensure sales competitiveness

Mumbai Area, India

Worked in multiple departments, assisted in providing a smooth transition from 3 Australia to Vodafone Australia. Listed below are the departments worked with a brief job description:> 3 Technical Support Australia (the department I was in when joining the company) - In this department, I assisted the brand “3” customer with technical solutions for their handsets problems and network issues.> 3 Care - In this department, I assisted customers with billing enquiries and disputes.> 3 IMAD (modem and data support) - In this department, I assisted customers with troubleshooting for the modem and pocket Wi-Fi devices.> Online Exception Team (OET) – is a back office process. In this department, I assisted with the completion of sales orders and solving any issues a customer had regarding handset delivery.> 3 Technical Support Australia Back Office - In this department, I assisted the frontline agents and customers by processing investigations and cases to find a solution for our customer.> 3 Servicing – In this department, I assisted the frontline agents and customers by checking repair status of handsets and coordinating with various company stores, repair centres and mobile phone manufacturers to find a solution or status for the customers or internal departments.> Vodafone Technical Support Australia (last held position department) - In this department, I assisted the brand “Vodafone - VHA” customer with technical solutions for their handsets problems and network issues.

Mumbai Area, India

Was part of the Barclays PLC, UK process, also known as Central Telephony [CT] process. The Role included dealing with all, doubts and requests from customers relating to Barclays accounts or products. I was also involved up-selling and cross- selling banking products like –o Personal loanso Credit Cardso Home Insuranceo Motor Insuranceo Savings Accountso Savings Bondso Special Current Accounts with premier services.

Mumbai Area, India

Worked at Akshar Infotech a small computer repair and internet based proprietary firm. Handled PC Repair, routine website maintenance and running the cybercafé.

Certificate In Google Adwords., Advertising

Google Analytics, Google Analytics

Certification In Digital Marketing, Digital Communication And Media/Multimedia

SEO,SEM and SMM,SMO Adwords,Adsense,Analytics,Webmaster.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Bachelor's of Business Administration.

Computer Science