Travel to 4 or more customer’s sites daily to provide service, repair, and troubleshooting to 2 or more Xerox and HP laser, Ink­jet printers, copiers, and fax machines per site. Provide complete support coverage for equipment assigned to a managed services customer in order to maintain the highest possible uptime for the customersExecute required call handling procedures to contact customers to setup appointments and address any other service concerns they may have with the product Engage technical resources when appropriate to support the client’s business requirements. Interact with second level support to assist with trouble resolution on select copier and machine replacements.Demonstrate great technical and customer relations while providing customer training on printing functions to ensure an overall high level of customer satisfaction.Performed routine services to ensure equipment availability to client site. Checked operation of equipment, clean, and adjust as required to ensure optimal print quality; replace consumables as required.Complete technical training for installation and setup of new copiers and printers.

Install and maintain coaxial and CAT-5 cable for IPTVProvide consistent, respectful and professional internal/external customer care. Initialized and maintained an open line of communications to ensure all customers receive the highest level of customer satisfaction possible. Provide customer care over the phone by answering questions about their televisions, computers and their U-Verse equipment.Work with over 50 networked TVs, desktop, and laptops weeklyUse computer access terminal equipment on assignments to communicate with online data bases for testing, receiving and closing work assignments.Review and interpret sale service orders, equipment and wiring plan diagrams and follow standard practices.Maintain detailed written records of all work activity including names, times, changes and dates of contacts.Install and maintain 40 U-verse systems a week; network computers and TVs by way of Ethernet, coax, and wireless connectionsEducate customers on the service features and functionality of the new fiber TV and internet servicesDelivered and removed U­Verse equipment

Operate all photographic processing equipment and computers in the photo laboratory.Develop over 40 rolls of film a day, print over 500 pictures dailyResolve printer jams and printer network issues.Identify and resolve system problems in a timely manner.Great knowledge of practices used to prevent equipment failure.Provide great customer care, provide kiosk support, and operate cash register.Contact customers by telephone upon completion of their photos