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Dexter Brown is listed as Strategic Executive | Sales & Service Operations | Business Process Transformation | New Business Development | Global Account Management | Team Development & Engagement at Dell Technologies, a company with 270292 employees, based in Round Rock, Texas, United States. AeroLeads shows a matched LinkedIn profile for Dexter Brown.
Dexter Brown previously worked as Vice President – ISG Global Customer Delivery at Dell Technologies and Vice President, ISG Compute and Networking Services at Dell Technologies. Dexter Brown holds Master Of Science (M.S.), Computer/Information Technology Administration And Management from Rochester Institute Of Technology.
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I ensure the success of globally-distributed teams by establishing, implementing, and optimizing next-generation processes.Throughout my career I have led the end-to-end development of transformational projects, leveraging my background in logistics planning and technical account management to build complex functions that give global businesses the tools they need to succeed. I thrive in environments that demand total ownership over strategic initiatives, and have extensive experience directing the planning, resource allocation, P&L, and delivery of tech-driven business process solutions. I have an exceptional track record of hiring, motivating, and retaining top talent across levels of leadership, prioritizing genuine communication and transparency to ensure teams perform at their best and maintain investment during organizational change. Core Strengths: ► End-to-End Project Management► Global Operations Leadership► Team Development & Engagement► Enterprise Client Partnerships► Continuous Process Improvement
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A career timeline built from the work history available for this profile.
Round Rock, Texas, United States
I led the consolidation and unification of eight business functions to create a single global customer delivery organization. Following the development of a 30-60-90 roadmap outlining the organization’s goals, I align a diverse team of customer delivery, account service, and workflow management leaders throughout the planning and implementation of.
Round Rock, Texas, United States
I partnered with executive leadership to ensure the operational health of a 2000-person global organization focused on creating an optimal experience for our important Server, Networking, and Telecom customer segments. I executed strategic initiatives to automate internal processes, adapt our services to changing consumer trends, and advance the.
Round Rock, Texas, United States
I guided the integration and growth of this shared services organization during a period of unprecedented industry change. Prioritizing employee success and engagement, I ensured the high-quality delivery of processes, technology, and advanced analytics to over 10,000 engineers while aligning a diverse organization of project managers, program managers.
Round Rock, Texas, United States
I ran the end-to-end growth and development of a service delivery business supporting over 600,000 active service units in 13 countries. As the key strategic partner to the hyperscale division’s internal stakeholders, I continually implemented and automated business processes to accelerate the delivery of tech-driven initiatives and services and maintain a.
Austin, Texas Area
Responsible for the overall strategy, financials, and process definition globally for Dell Technical Account Managers that provide Premium Up-sell Service to customers across the life-cycle. Leadership inspiration for team members located in the Americas, EMEA & APJ.
Austin, Texas Area
Leading a 100 person organization in the United States and Latin America. The organization consists of highly skilled professionals that provide Account Management to customers that purchase our Premium Service Offers. The team acts as the single point of accountability for these important customers. The entire region grew from 1500 to over 90K accounts.
Austin, Texas Area
Delivered service and support as the Global Technical Account Manager for Exxon-Mobil. Provided single point of accountability for all service related opportunities. As part of the extended account team, aided in the win of a 5 year $350M contract renewal.
Austin, Texas Area
Launched a state of the art Service Operation Center Operation within Dell. Responsible for the build out, staffing, and implementation of the new monitoring tools. Integration of the Client and Enterprise centers into a single operating unit leveraging best practices. The center monitored over 1 million dispatches daily.
Austin, Texas Area
Management consultant and project manager responsible for leading the team charged with creating and delivering training content for our field service agents. Developed a printer certification that enable a 25% increase in productivity and 10% quality improvement.
Austin, Texas Area
Stockroom logistics manager responsible for the receiving and shipping of all reverse logistics material. Improved the operational excellence to reduce backlog and material intake. Also, responsible for the inbound logistics for the fulfillment operation in support of the 99% service level. Improved the efficiency of the operation by 30% while scaling the.
Webster, NY
Responsible for multiple leadership roles during this period. Designed and developed smart routing for the copier assembly build utilizing Automated Guided Vehicles's (AGV's) and smart pallet (RF) routing. Additionally, supervised multiple engineering and production teams within the factory. Lastly, led a 200 person team responsible for multiple production.
Other employees you can reach at delltechnologies.com. View company contacts for 270292 employees →
Connie Yearout
Colleague at Dell Technologies
Plano, Texas, United States, United States
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LS
Liau Sean Chee
Colleague at Dell Technologies
Bukit Mertajam, Penang, Malaysia, Malaysia
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DR
Dev Roy
Colleague at Dell Technologies
Georgetown, Penang, Malaysia, Malaysia
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RG
Ritesh Gupta
Colleague at Dell Technologies
Mumbai, Maharashtra, India, India
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EH
Ezra Holmes
Colleague at Dell Technologies
Brooklyn, New York, United States, United States
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AA
Alyssa Alfaro
Colleague at Dell Technologies
Los Angeles, California, United States, United States
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MK
Magi K
Colleague at Dell Technologies
Chengalpattu, Tamil Nadu, India, India
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SL
Sarah Legett
Colleague at Dell Technologies
Austin, Texas, United States, United States
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JZ
Jay Zander
Colleague at Dell Technologies
Buffalo, New York, United States, United States
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YK
Ying Khuan Tan (Yk)
Colleague at Dell Technologies
Penang, Malaysia, Malaysia
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Activities and Societies: College of Applied Sciences and Technology
Activities and Societies: Kappa Alpha Psi Fraternity, Inc.; Pi Tau Sigma Fraternity
Quick answers generated from the profile data available on this page.
Dexter Brown works for Dell Technologies.
Dexter Brown is listed as Strategic Executive | Sales & Service Operations | Business Process Transformation | New Business Development | Global Account Management | Team Development & Engagement at Dell Technologies.
Dexter Brown is based in Round Rock, Texas, United States while working with Dell Technologies.
Dexter Brown has worked for Dell Technologies, Dell, and Xerox.
Dexter Brown's colleagues at Dell Technologies include Connie Yearout, Liau Sean Chee, Dev Roy, Ritesh Gupta, and Ezra Holmes.
You can use AeroLeads to view verified contact signals for Dexter Brown at Dell Technologies, including work email, phone, and LinkedIn data when available.
Dexter Brown holds Master Of Science (M.S.), Computer/Information Technology Administration And Management from Rochester Institute Of Technology.
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