•Take delivery of all new computer and perform quality assurance on new hardware.•Coordinate the installation and or repair of desktop computer hardware, software, and peripheral equipment.•Troubleshoot and coordinate resolution for desktops/laptops TCP/IP network, telecommunication problems and remote system connections. •Monitor the ticket queues for hardware and software incidents. •Image new and old desktops/laptops from OS Win 7 to 10. •Provides customer support for customer experiencing difficulties with their workstation and laptops. Services include diagnostics, troubleshooting, customer service, and customer training/instruction.

• Monitor the Remedy queues for hardware and software incidents. • Troubleshoot and coordinate resolution for desktops/laptops TCP/IP network, telecommunication problems and remote system connections. • Monitor and replace all Uninterruptable Power Systems (UPS) systems to include the Communication rooms as needed.• Configure the state managed C-IV and CWS workstation using DNS load balancing (Domain Name System). This includes the email systems, printers, and internet control which only allows access to assigned websites.• Coordinate equipment deliveries, software licensing compliance, inventory, and asset control. Imaging of new and old desktops/laptops from OS Win 7 to MS 8, 10, and the configuration of the software center (SCCM). • Project lead for the county refresh project were over 500 hand scanners and monitors were replaced.• Provides customer support for customer experiencing difficulties with their County and State C-IV & CWS equipment. Services include diagnostics, troubleshooting, parts replacement, customer service, and customer training/instruction.

• • Provision the CG network platforms (Windows & Mainframe).• Provides Oracle & SQL support for all IT, HR, and Investment departments. • Administer SAP self-service portal. Add/change/delete users access to SAP and other applications. • Monitor the Remedy queues for hardware and software incidents. • Managed the Active Directory & LDAP accounts, users and group access.• Project management lead for the MS SharePoint documentation refresh cutover were, functionality operation and application docs were Created, modified and delete.• Coordinated with the HR business on creating training material for Peoplesoft HR staff.• Trained HR associates on computer changes, and updated procedures. • Responsible for remote network access, using the VPN & RSA secure-Id.Senior Security Administrator (HR PeopleSoft Security March 2001 to July 2008)• Analyzed user access needs, developed access roles, and add/change/delete user access to the HRMS application. Provided support, to the HR users and direct reports. • Developed and maintain security profiles/groups at all levels within the PeopleSoft HRMS modules.• Developed security and maintain custom row level security.• Migrated security objects between various instances in PeopleSoft 8.3 using standard utilities.• Developed and manage PeopleSoft Tree Security.• Coordinate with the Business, Systems Analysts, DBA, and others in testing all security within PeopleSoft using workflow diagrams, test plan scripts before implementation. • Developed audit queries, and HR controls to assist in monitoring security.

Set up and maintain security profiles/groups at all levels within the PeopleSoft HR 8.18 application (in all instances)Coordinate with Business Systems Analysts, DBA, and others in testing all security within PeopleSoft. Develop security procedures.Evaluate security feature changes in PeopleSoft upgrades, patches, and fixes.Participate in disaster recovery and business continuity projects.Work with Sys Admin and DBA associates to understand security within entire PeopleSoft application environment (Windows 2000 and UNIX servers).