Dexter Davis Email & Phone Number

Philadelphia, Pa, Us

Paoli< Pa

Interact with Company Field Service Reps and Customers to respond to requests to general and complex inquiries. Create Return Authorizations for product returns in timely and professional manner. Research and take necessary acton on shipping disputes and errors(e.g. warehouse shortages, overages, courier delays/damage/loss etc. Support execution of market retrievals issued by the Complaint Handling Unit (CHU). With proper approval perform price adjustments / exceptions. Create and monitor direct shipment orders for Materialize Product. Process Bill Only transactrions for backordered items.Work with sales administration teams to resolve Open POR orders returns, splits billing and Grants/ Discrepancies. Keep up on and follow policy guidelines.

Newark, Delaware

Maintained / Updated client data in Company's proprietary downstream systems. Met Department's Service Level Agreements Standards on upwards of 100 daily request with same day turnaround. Ensured Reference Data Integrity - Inputting Clients into back-end proprietary systems. Monitored and processed requst coming into processing group's various mailbox queues. Onboarded new clients into the Company's main system in addition into various trading settlements. Identified obsatacles to success by gathering and retrieving weekly metrics, analyzed data that contributed to Morgan's integrity and market confidence. Updated, edited and refined department's Standard Operating Procedures (SOP's) as needed. Performed system enhancement and Beta Testing in UAT (test) environment to ensure production readiness.

Philadelphia, Pa

Voicemail System Administrator for the Company's Octel / Avaya Systems Arranged, coordinated and scheduled maintenance with Company's telecom service provider for the Philadelphia Region Office complexs.mananged all new installations and integration of systems until all telecommunications issues were resolved with 100% satisfaction.Instrumental in purchase and launch of Mailbox Manager System with capabilities of scheduling applicatons for non-peak and unmanned hours.Developed and implemented voicemail applications (Avaya / Nortel) partnering with Company's Service Providers.Integrated company's newly acquired facilities into existing voicemail network.Managed Company Voice System Platform migrations and system upgrages. (This ensured compliance and laid the foundation for future technology enhancements.)Programmed PBX and Voicemail MAC (moves, migrations, additons & changes) requestsi.e. hunting and forwarding, outcalling, etc.