General Responsibilities• Ensured the front office shift run efficiently and providing outstanding guest service.• Assisting front office staff and maintaining a calm, professional environment at all times.• Train newly hired and proper handling of the hotel system. • Supervises and assign duty roster for front office staff, concierge, bellman, guest relation and business center.• Responsible for VIP Guests arrival and departure in the absence of guest relations officer.• Handle guest complaints and other related problems and report to • Front Office Manager/Operation Manager.• Assisting room ocular.• Check and resolve audit concern.• Motivates and maintain good staff relations.

• Directly assist and handles all inquiries and hotel needs of the guest.• Check in and Check out.• Handling Cashiering report of Incidental Deposit, Cash Refundable, Cash Collection, Card Collection Cheque etc.• Update the Summary of Official receipt.• Cancel all Authorization card deposit.• Monitor the high balance of the guest.• Check and prepare all groups arrival.• Review billing of all departure guests.• Check and Merge all Duplicate Profile• Answering phone calls.• Knowledgeable on Opera PMS

• Check all in house guest registration, including the ID’s and Booking Order. .• Update and Monitor the following reports. ( Collection Summary, Daily Sales, Inventory of Mechanical key’s, No show and Day use, Room monitoring, Summary of Adjustments.• Daily Revenue Reports• Audit the Cashier report of Front Office Department, (Am , Pm-cash drop and Graveyard Shift.)• Check all cash, card, cheque transaction of every cashier report.• Determine the high balance of all in-house guest.• Adjust the Miss-posting rates of F.O and CCS.• Post advance payment of bank transfer.• Monitor the room discrepancy of Housekeeping Department, Parking payment, Banquet payment etc.• Audit all mistakes of the following department Front Office Coffee shop Sea spa Housekeeping• Posting the electric reading of all monthly guest in house. • Audit the Restaurant and Sea Spa cashier report and Check the inventory products.• Spot Check the Cash float of Front office Department and Food Beverage Department. (Surprise cash count every month.)• Spot Checking of Safety deposit box key and Assisting a Monthly Inventory.• Run the System (PMS Opera.

• Directly assist and handles all inquiries and hotel needs of the guest.• Check in and Check out.• Handling Cashiering report of Incidental Deposit, Cash Refundable, Cash Collection, Card Collection Cheque etc.• Update the Summary of Official receipt.• Cancel all Authorization card deposit.• Check all traces under F.O Department.• Monitor the high balance of the guest.• Check and prepare all groups arrival.• Review billing of all departure guests.• Check and Merge all Duplicate Profile• Answering phone calls.• Knowledgeable on Opera PMS

Gives quality service to every passengerFrofiler and CSA

Housekeeping, Bellman and Reservation Staff