Hieu Bui Email & Phone Number

Hamburg, Germany

Berlin, Germany

• Helped design strategic features such as i2x Buddy, Dashboard, Reports, Keyword Manager to help call agent teams work more efficiently
• Helped design several supervision-related features such as Supervisor's Dashboard, Team Management to help allow supervisors in call agency manage their teams
• Collaborated with Data Scientists and Machine Learning Engineers to ensure AI-related features are fully transformed into usable UIs
• Collaborated with Data Analyst to gain better insights on user behaviors
• Collaborated with Developers to ensure designs are implemented accurately andconsistently

Berlin, Berlin, Germany

• Helped design several customer-facing features such as File Management, Communication Channels, Task and Resource Management
• Helped design sophisticated Calendar system to help craftmen manage their daily workload efficiently
• Created a sophisticated design system (for both website and mobile platforms) that improved design consistency across all product features
• Developed several A/B tests to evaluate user engagement with different product designs, resulting in a larger increase in customer retention
• Developed interactive animations and visuals that enhanced user engagement and improved user understanding of complex product

Frankfurt Am Main Area, Germany

• Collaborate with Product Managers, Engineers & Stakeholders to ensure design deliverables for Customer Experience department.
• Actively take part in research, concept, wireframing, prototyping & development handover for several customer-facing features.
• Support the strategic product development with product management team.
• Own, improve & update Design System & Design Language.
• Communicate ideas, concepts, and customer insights to stakeholders.
• Join Design team to enhance workflow,methods and tooling.

Frankfurt Am Main Area, Germany

• Collaborate with UX Designer to ensure UI & visual design deliverables for Customer Experience department.
• Collaborate with Digital Marketing team to ensure UI for landing pages, creative design & marketing materiald for Growth & Marketing department.
• Join Marketing team to monitor KPIs such as conversion, bounce rates, etc.
• Develop Design System & invest in competitor research & industry benchmark.

Heidelberg Area, Germany

• Work closely with fellow designers in several projects including Design System, Design Thinking Toolbox & HR Management concept.
• Handle execution from concept, research, prototyping, detailed design, usability testing and implementation support. Help design extensive internal Design System for Lidl.
• Together with the design team, we inspire each other with design inspiration & trends.

Karlsruhe Area, Germany

• Working in an international team of 5 to develop a social application for internal use.
• Conceptualizing the application’s principles and relevant rules.
• Designing app-based interfaces, mastering user experience in user’s flow.
• Implementing creative and artificial intelligence technologies into the app.
• Working across Adobe Creative Suites and mock-up tools such as Sketch, Principle, Flinto. Creating basic app-based model with Ionic Creator.
• Working with SCRUM & Agile practices.

Lancaster, United Kingdom

• Planning and delivering educational talks, team-building workshop.
• Researching on diversity within in the university.
• Working with advertising agency to finalize ad submission and installation.
• Coordinate conferences and press interviews.
• Creating thought leadership materials.

Kuala Lumpur, Malaysia

• Thinking creatively and developing new ideas for major clients (Tenaga Nasional, PETRONAS, DutchLady, Amnesty International, etc.)
• Working with Adobe Creative Suites while conceptualizing by sketching.
• Writing creative briefs, designing mock-ups for various advertising campaigns.
• Revising and amending designs according to client’s feedback.
• Communicating with Creative Team and Final-Artwork Team.

Selangor, Malaysia

• Organizing student’s background research, completing press releases.
• Arranging and coordinating AIESEC promotional events.
• Managing Facebook page and writing online content.
• Communicating with clients and sponsors.
• Attending several NGOs basic marketing workshops and CSR projects.

Bachelor Of Arts With Honours, Communication And Media Studies

Bachelor’S Degree, Communication And Media Studies