Dexter Monk Email & Phone Number

As a system engineer I worked as liaison between Brocade and the IBM engineering and support teams. As primary liaison for defect resolution between IBM xSeries development and support teams and Brocade I drove formalized review meetings between Brocade and IBM engineering. I would track issues and defects, submit weekly status reports and host weekly conference calls to provide status and facilitate resolution. I supported new Brocade product introductions into IBM, created training material… Show more As a system engineer I worked as liaison between Brocade and the IBM engineering and support teams. As primary liaison for defect resolution between IBM xSeries development and support teams and Brocade I drove formalized review meetings between Brocade and IBM engineering. I would track issues and defects, submit weekly status reports and host weekly conference calls to provide status and facilitate resolution. I supported new Brocade product introductions into IBM, created training material to train IBM qualification teams, and delivered the training as necessary. I provided support for meetings between Brocade and IBM including continued discussions on new product implementations, as well as future product direction discussions. I also supported the world wide field sales engagements by assisting the Brocade field technical sales force with winning deals, and provided support for IBM customer corporate executives visits and other sales support activities. Examples of these other activities are helping with complex configuration and support issues, tracking IBM product support matrixes and IBM product web pages, and supporting IBM training initiatives including training qualification labs and IBM support teams. Show less

I was Principal on a team that provided solution assessment and solution implementation services for Storage Area Networks (SAN). The Solution Assessment service involved gathering data and/or logs from all solution components (servers, switches, applications, storage subsystems, etc) and from customer personnel to create a detailed report that describes the environment and makes recommendations for improvements based on known problems and Best Practices. Implementation services involved… Show more I was Principal on a team that provided solution assessment and solution implementation services for Storage Area Networks (SAN). The Solution Assessment service involved gathering data and/or logs from all solution components (servers, switches, applications, storage subsystems, etc) and from customer personnel to create a detailed report that describes the environment and makes recommendations for improvements based on known problems and Best Practices. Implementation services involved planning, installing and configuration of SAN solutions according to Best Practices. As principal, I was responsible to take leads, size and scope the projects, provide quotes, and create the necessary documentation such as scope of work and documents of understanding (DOU) to generate an agreement. After the contract was signed, I would negotiate the scheduling and find perform resources whose skills aligned with those necessary to complete the contracted engagement. I have performed engagements myself when other perform resources were not available. Show less

The team was responsible for assisting customers with planning for and implementing IBM Bladecenters into their environment. To do this, my team assisted with LAN configuration, SAN configuration, deployment of operating systems and firmware on the blades, and creating proof of concepts environments according to potential customer requirements. Other responsibilities included hosting meetings with potential customers to demonstrate Bladecenter capabilities, teaching classes to the field force… Show more The team was responsible for assisting customers with planning for and implementing IBM Bladecenters into their environment. To do this, my team assisted with LAN configuration, SAN configuration, deployment of operating systems and firmware on the blades, and creating proof of concepts environments according to potential customer requirements. Other responsibilities included hosting meetings with potential customers to demonstrate Bladecenter capabilities, teaching classes to the field force and writing technical documents. As technical team leader, I coordinated the projects to ensure that all necessary resources were available and that projects were completed successfully and on time. Show less

My responsibilities included creating and troubleshooting IBM customer storage area networks (SAN) and when required, redesigning storage area networks. I was able to get experience on SANs with a wide variety of configurations. In my lab, I had access to fibrechannel switches from Brocade, McData, Cisco, Qlogic and Inrange (CNT). I had servers running AIX, HP-UX, Sun Solaris, Microsoft Windows or Red Hat Linux (including Bladecenters) and host bus adapters from Qlogic, Emulex, JNI and IBM, in… Show more My responsibilities included creating and troubleshooting IBM customer storage area networks (SAN) and when required, redesigning storage area networks. I was able to get experience on SANs with a wide variety of configurations. In my lab, I had access to fibrechannel switches from Brocade, McData, Cisco, Qlogic and Inrange (CNT). I had servers running AIX, HP-UX, Sun Solaris, Microsoft Windows or Red Hat Linux (including Bladecenters) and host bus adapters from Qlogic, Emulex, JNI and IBM, in the case of the RS6000. There was also NAS from IBM and Network Appliance as well as various IBM storage and tape subsystems. For data capture and analysis, I had fibrechannel and SCSI trace tools from Finisar and Ancot. The position required nationwide travel if I could not resolve the customer problem(s) remotely. In 2002, I was a member of the team that assisted with writing the Storage Networking Industry Association (SNIA) Level 3 Certification tests and was recognized by SNIA as a subject matter expert. Show less

I was level 3 support engineer for IBM ATM switches responsible to collect data and drive resolution of all problems related to ATM connectivity and configuration for the 8260 & 8265 switches whether they were related to ATM or to LAN (Token Ring and Ethernet) issues. I also taught classes on support related issues. The position involved national and international travel to customer sites. I was a member of the team that wrote the IBM Redbook “Troubleshooting IBM LAN/ATM Campus Networks”… Show more I was level 3 support engineer for IBM ATM switches responsible to collect data and drive resolution of all problems related to ATM connectivity and configuration for the 8260 & 8265 switches whether they were related to ATM or to LAN (Token Ring and Ethernet) issues. I also taught classes on support related issues. The position involved national and international travel to customer sites. I was a member of the team that wrote the IBM Redbook “Troubleshooting IBM LAN/ATM Campus Networks”, SG24-2105-00 (http://www.redbooks.ibm.com/abstracts/sg242105.html?Open ). Show less

Education record

Education record