Dexter W. Email & Phone Number

Washington D.C. Metro Area

Strategic consultant helping small businesses and non-profits focusing on business development, operations, marketing/advertising, social media, technology & customer service.Responsibilities: Identify and cultivate business opportunities Deliver strategic guidance to clients Assess client operations and provide recommendations for improvements Recommend marketing and social media strategies to drive growth

Washington, District Of Columbia, United States

Serving the DC Metro by providing FREE business consultation to small businesses and expiring entrepreneurs. Learn more about DCSBDC’s FREE services.

Washington D.C. Metro Area

Adverator is disruptive FREE self-service online local ad buying marketplace for traditional/major media. Bypass third parties and purchase top magazine ads, website ads, transit ads, tv ads & direct mail ads with a few clicks! Inquire about receiving a $250 credit to test drive. No contracts! No Commitments! No Pressure! Use: INTRODW to receive your $250 credit

Glendale, Ca

YP is a former business unit of AT&T generating multi-billion dollars annually in digital ad revenue servicing SMBs, Ad Agencies and Fortune 1000 businesses. Sr. leader responsible for driving operational improvements and cost reduction. Functional Teams: Order Validation, Order Entry, Quality Assurance, Escalations, Sales Support, Billing & Operations Performance.Responsibilities: Provide leadership to ~50 professionals to include ~8 managers Develop and manage an annual budget of ~$2.5M Develop an annual strategic plan to service ~$100M in revenue while minimizing cost Engage internal/external senior leaders to report out on performance and address issues Implement operational improvements to maximize revenue and customer experience Oversee vendors to ensure adherence to vendor agreements and SLAs  Service ~11K business accounts annually

Anaheim, Ca

AT&T’s Advertiser Solutions is a business unit of AT&T generating multi-billion dollars annually in ad revenue servicing SMBs, Ad Agencies and Fortune 1000 advertisers.Sr. leader responsible for driving operational improvements and cost reduction. Functional Teams: Video/Audio, Websites, QA, Customer Support, Sales Support, Escalations, Vendor Management, Search and Technology.Responsibilities: Provide leadership to ~100 professionals & union personnel to include ~8 managers Develop and manage an annual budget of ~$5.5M Develop an annual strategic plan to service ~$400M in revenue while minimizing cost Service ~300K business accounts annually Engage leadership and report out on performance metrics and improvement opportunities Oversee vendors to ensure adherence to vendor agreements and SLAs

Atlanta, Ga

A nationally recognized fast track leadership program to develop future senior leaders through a two year rotational program. Rotations:AT&T’s Managed Service Organization is a unit of AT&T’s Mobility business unit providing operational support for advanced consumer products. I was hired to stand up the Tier II support team for the Small Cell (Small Cell – VoIP) personal cell tower offered to AT&T’s 100M+ mobile customers.Manager of Operations, Jan 2009 – Jul 2009Responsibilities: Oversee and provide leadership to a team of 6 managers to ensure effective operations Work with vendors to troubleshoot configuration and technical issues with Small Cell connectivity Provided feedback on product performanceAT&T’s Product Management Center (PMC) is a 300+ person contact center in AT&T’s Mobility business unit providing tier II support for all mobile data products (phone, laptop, iPad) and incubated product rollout.Area Manager, Mar 2008 – Jan 2009Responsibilities: Sr. leader in a 300+ person contact center supporting 100M+ mobile customers Ensure efficient handling of 4000+ daily calls adhering to center SLAs Coach and develop managers to ensure exceptional customer service is deliveredAT&T Home Solutions is a business unit delivering voice, video and data services as a package targeting apartments and single family homes. Sr. Product Manager, Jun 2007 – Mar 2008Responsibilities: Support the connect communities sales team with DirecTV product offering Develop product bundles to maximize ARPU Develop collateral used by sales used on brownfield and greenfield locations

Mclean, Va

As Summer Research Intern, I researched best practices for organizational alignment to create efficient and effective organizations by assessing information flow, where decisions were made within the organization and decision time lines.

Washington, Dc

Hired to lead the Technology Department for the School of Business, improve the services provided by the Technology Department and integrate technology into the business/academic operations for 1500 students, faculty and administrators.

Washington D.C. Metro Area

Co-founder of Visionary Enterprise Business Solutions. We provided technology solutions and technical training.

Washington D.C. Metro Area

Ardent Communications is a broadband internet provider servicing hotels, apartments and hospitals. I was hired to manage the call reporting and automated call routing for a 300+ sales/tech support contact center call.

Washington D.C. Metro Area

LIST Inc is a technology consulting business providing information technology solutions. I was hired as an independent contractor to support the Orbital Communications contract providing development services for Orbital’s billing systems.

Greater New York City Area

I was hired into Accenture’s technology organization as an Experience Analyst to provide development and technical advisory services to Accenture’s clients.

Reston, Virginia

I was an undergraduate college hire into Sprint’s technology organization to support the AOL/IP Dial-Up internet solution and 24/7 on-call tech support.

Bachelor Of Business Administration (B.B.A.), Information Systems

Activities and Societies: COBIS Society, Golden Key National Honor Society

Mba, General Management/Strategy

Activities and Societies: Graduate Business Student Council