Dexton Hicks Email & Phone Number

Kansas City, Missouri Area

• Analyze data to look at trends and find problems• Ensure that company policies are followed• Create new company policies and processes• Optimize business workflows • Define configuration specifications and business analysis requirements• Perform quality assurance• Own and develop relationship with partners, working with them to optimize and enhance our integration• Help design, document and maintain system processes• Report on… Show more • Analyze data to look at trends and find problems• Ensure that company policies are followed• Create new company policies and processes• Optimize business workflows • Define configuration specifications and business analysis requirements• Perform quality assurance• Own and develop relationship with partners, working with them to optimize and enhance our integration• Help design, document and maintain system processes• Report on common sources of technical issues or questions and make recommendations to product team• Communicate key insights and findings to product team• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer• Conduct market research to identify selling possibilities and evaluate customer needs• Actively seek out new sales opportunities through cold calling, networking and social media• Set up meetings with potential clients and listen to their wishes and concerns• Prepare and deliver appropriate presentations on products/ services• Create frequent reviews and reports with sales and financial data Show less

Kansas City, Missouri

• Internal infrastructure resource monitoring and maintenance tasks, including: backups, active directory, group policies, networking, Exchange, SharePoint, VMware, printers, and faxing.• VMware deployment and management using vSphere Client and PowerCLI.• Perform daily system monitoring using MaxFocus Remote Management.• Verifying the integrity and availability of all hardware, server resources and systems using PRTG Network Monitor.• Perform daily backup operations, ensuring… Show more • Internal infrastructure resource monitoring and maintenance tasks, including: backups, active directory, group policies, networking, Exchange, SharePoint, VMware, printers, and faxing.• VMware deployment and management using vSphere Client and PowerCLI.• Perform daily system monitoring using MaxFocus Remote Management.• Verifying the integrity and availability of all hardware, server resources and systems using PRTG Network Monitor.• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media using Veeam Backup & Replication.• Set up and maintain automation infrastructure using Jenkins, Team Foundation Server and PowerShell• Collection and updating of documentation including project time tracking.• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and operational requirements.• Assist with the implementation of infrastructure projects in conjunction with Project Team resources.• Provide escalated support to the helpdesk for specific technologies based on subject matter expertise. Show less

• Independent agent in direct sales of cancer, heart and accident insurance• Responsible for building and training a sales team• Developed relationships with clients and generated new business through referrals resulting in persistency of policies above company target• Created leads through cold calling; calling on over 6,000 prospects in the business and residential market• Led team meetings to motivate and teach advanced sales techniques to new and existing agents

• Detected mines and prepared route clearance operations• Directed the construction of fighting positions and wire entanglements • Operated various light or heavy engineer wheeled and track vehicles• Prepared and installed priming and firing systems for demolition and explosives• Maintained 100% accountability of all equipment and made sure it was serviceable and ready for every mission• Deployed to Afghanistan from September 2009 to September 2010 as a Route Clearance… Show more • Detected mines and prepared route clearance operations• Directed the construction of fighting positions and wire entanglements • Operated various light or heavy engineer wheeled and track vehicles• Prepared and installed priming and firing systems for demolition and explosives• Maintained 100% accountability of all equipment and made sure it was serviceable and ready for every mission• Deployed to Afghanistan from September 2009 to September 2010 as a Route Clearance Patrol in support of the 101st Airborne Division during Operation Enduring Freedom• Patrolled designated sector daily for Improvised Explosive Devices and terrorists• Maintained vigilance in war zone Show less

•Independent management of running a direct sales business involving purchasing supplies (educational books and software) at wholesale from The Southwestern Company, selling them directly to families at retail, and personal delivery of products to all customers in my territory at the end of the sales season.•Direct management of account keeping including developing weekly reports of sales and expenses.•Products To Include: Family-oriented educational products (Study Guide Reference… Show more •Independent management of running a direct sales business involving purchasing supplies (educational books and software) at wholesale from The Southwestern Company, selling them directly to families at retail, and personal delivery of products to all customers in my territory at the end of the sales season.•Direct management of account keeping including developing weekly reports of sales and expenses.•Products To Include: Family-oriented educational products (Study Guide Reference books, Childrens’ books for newborns – middle school students, CD-ROM packages for pre-K – College Prep, Online tutoring programs) •Worked 80 hours/ week networking through an assigned territory approaching families in their homes either by cold calling or through referrals, making at least 30 presentations per day.•Negotiated and implemented contracts through close collaboration with sales, while considering weekly/ overall personal goals and sales objectives. Show less

Information Technology

Technical Competencies: • Installing, configuring and maintaining desktop hardware. • Creating and configuring Windows 8.1 and Server 2012.

Computer And Information Systems