Dexy Mata Email & Phone Number

Heredia, Costa Rica

Reach out to customers through calls and emails to complete tasks and provide excellent service. Provide detailed feedback and escalate issues to management regarding system updates, functionality improvements, and customer care concerns. Analyze account histories and prior interactions using internal tools to address customer needs effectively. Monitor and document customer trends using internal tools, ensuring accurate reporting and escalating critical issues to… Show more Reach out to customers through calls and emails to complete tasks and provide excellent service. Provide detailed feedback and escalate issues to management regarding system updates, functionality improvements, and customer care concerns. Analyze account histories and prior interactions using internal tools to address customer needs effectively. Monitor and document customer trends using internal tools, ensuring accurate reporting and escalating critical issues to the appropriate departments. Show less

San José, Costa Rica

Managed customer relationships with over 50 clients, both national and international. • Handled 40 daily cases. • Achieved assigned daily metrics and targets. • Ensured the quality of each Invisalign treatment. • Worked effectively in a fast-paced environment.

Moravia, San Jose, Costa Rica

• Provided personalized customer service, improvingshopping experience and customer satisfaction.• Oversaw and ensured adherence to hygiene and qualitystandards during production processes. • Efficiently managed inventory and promoted productrotation through suggestive selling techniques.

Guanacaste, Costa Rica

Delivered exceptional service to both national and international clients, contributing to a positive travel experience.• Handled inquiries and orders, ensuring clear and effectivecommunication to meet customer needs.• Promoted and sold products, providing detailed informationand personalized recommendations.• Prepared a wide variety of coffee beverages, including espresso, drip coffee, cappuccinos, and lattes, meeting quality standards and customer preferences.•… Show more Delivered exceptional service to both national and international clients, contributing to a positive travel experience.• Handled inquiries and orders, ensuring clear and effectivecommunication to meet customer needs.• Promoted and sold products, providing detailed informationand personalized recommendations.• Prepared a wide variety of coffee beverages, including espresso, drip coffee, cappuccinos, and lattes, meeting quality standards and customer preferences.• Provided exceptional customer service by efficiently taking orders and ensuring a positive experience in every interaction. Show less