As an Office Manager I managed the day-to-day office operations, management and performance of an H&R Block tax office. I served as the front-line manager responsible for office growth, leadership and development. I was generally responsible for all aspects of a smaller tax office operation.I ensured that office operations, local marketing and staffing were always executed. I supervised, trained, and coached to all tax office associates. Implemented company policies and ensure compliance. I was knowledgeable on taxes and the different products offered by the company. I would prepare accurate and complete tax return for clients.

Assisted customers in person and via telephone; ensured superior customer experience by addressing customer concerns, demonstrated empathy, and resolved problems on the spot, helped clients to get the accurate training they need to become self-sufficient and enter the workforce industry.