As a Quality Analyst at Amazon, I provide constructive and detailed feedback to both associates and management, ensuring meticulousness throughout the auditing process and pinpointing areas of improvement. I also gather and examine data to monitor progress, spot trends, and communicate findings to senior management for review and strategic action. Additionally, I handle escalated situations concerning any inappropriate behavior towards HR associates by employees and conduct training sessions to upskill HR team associates when required.My career as an HR professional has been driven by the desire to maximize human capital and drive organizational success. I have a solid foundation and a strong passion for HR Shared Services (HRSS), with proven expertise in managing the complete employee lifecycle, from recruitment and onboarding to development, compensation, benefits, and separation processes. I have successfully worked in a fast-paced and challenging environment, bringing solid HR insight to the business and devising and implementing the company's HR policies. I have also excelled in identifying and creating impactful learning and development opportunities, consistently promoting continuous growth and advancement.I hold a Bachelor of Technology (B.Tech.) in Electrical, Electronics and Communications Engineering from Gargi Memorial Institute of Technology, which has enhanced my analytical and problem-solving skills. I am highly proficient in performance and change management, customer relationship management (CRM), and process improvement. I am always eager to learn and am committed to enhancing my skills to provide the best possible service to my organization and its employees.