Deysai C. Email & Phone Number

Texas, United States

Texas

As a part of Consumer & Investment Management, my role included:Assistance on personal loan applications from start to finish: collecting personal data to generate loan offers, reviewing income and identity verification documents, and guidance with electronic signing to finalize loan agreementAdministrative duties such as submitting Adverse Action notices for declined loans, mailing payoff letters and statements, reporting website tech issues, answering service phone calls and… Show more As a part of Consumer & Investment Management, my role included:Assistance on personal loan applications from start to finish: collecting personal data to generate loan offers, reviewing income and identity verification documents, and guidance with electronic signing to finalize loan agreementAdministrative duties such as submitting Adverse Action notices for declined loans, mailing payoff letters and statements, reporting website tech issues, answering service phone calls and documenting all interactionsRisk management by mitigating fraudulent accounts according to bank regulations, including AML (Anti-Money Laundering) rules Show less

Plano,Tx

My focus at Capital One was to bring simplicity and humanity to finances, with a focus on digital banking. My responsibilities and accomplishments included:Guiding customers through online banking enrollment, discussing benefits of mobile check deposit, P2P transfers via Zelle, online bill pay, and self-service account management through Capital One appTwo-time recipient of “Average Handle Time” award for resolving issues quickly; and awarded for accuracy according to company… Show more My focus at Capital One was to bring simplicity and humanity to finances, with a focus on digital banking. My responsibilities and accomplishments included:Guiding customers through online banking enrollment, discussing benefits of mobile check deposit, P2P transfers via Zelle, online bill pay, and self-service account management through Capital One appTwo-time recipient of “Average Handle Time” award for resolving issues quickly; and awarded for accuracy according to company and federal regulations (0 CMS violations during employment)Processing disputes against fraudulent purchases, mailing new debit cards for compromised accounts, and closing accounts if necessary Show less