Working on a Financial Domain Project. Working as a Level 2 support Engineer (SME) On all basic applications used by Bank Users.MS Office Suit, Skype For Business, Webmail Etc.Working on Active Directory, User Accounts Creation. Taking care all kind of escalation for entire TeamHardware / Software / Basic NetworkWorking exp. of Lotus Notes, Microsoft Outlook Mail ClientInstalling and Troubleshooting of Antivirus McAfee.Managing SLA as per client… Show more Working on a Financial Domain Project. Working as a Level 2 support Engineer (SME) On all basic applications used by Bank Users.MS Office Suit, Skype For Business, Webmail Etc.Working on Active Directory, User Accounts Creation. Taking care all kind of escalation for entire TeamHardware / Software / Basic NetworkWorking exp. of Lotus Notes, Microsoft Outlook Mail ClientInstalling and Troubleshooting of Antivirus McAfee.Managing SLA as per client requirements.Handling day to day incidents and service request.Follow various checklists for every activity.Check customer satisfaction level on daily basis.troubleshooting of Windows OS (windows XP, Windows 7, Windows 10) and machine’s HardwareProblem of the siteleading all incoming activities of AutoCAD, McAfee and Ms Office 365.SCCM Client ImplementationInstalling and maintaining various standard software as per user requirementsCoordinate with All L2 and L3 Teams whenever any Escalations or Outages comes Show less

*Provided technical support for hardware/software configurations and applications for HP desktops & laptops.*Managing LAN comprises of 125 to 150 system running on windows 7.*Regularly upgrading and configuring the hardware and software as per the users and organizational needs.*Supporting the internal staff and users in LAN management along with the IT support team.*Installing antivirus like quick heal,kaspersky etc*Installing OS through network using WDS Server