Dez Ikpa Email & Phone Number

Buffalo-Niagara Falls Area

• Support and Manage Dispatchers, Office Admin, Apprentices, and Warehouse Personnel using ServiceTitan• Oversee and manage warehouse operations measured byo Cleanliness of warehouses and officeso Compliance with all OSHA standardso Corrects parts ordered, received, and delivered from various suppliers.o Returns made when necessary.o Bins, inventory, truck stock correct.o Shop Maintenance list completed.• Created SOPs for Dispatch, Inventory, and Fleet• Assisted other departments in creation of their SOP’s.• Used AI to created technical support bot for SOPs.• Created and implemented new call booking procedure to maximize opportunity. • Implemented multiple AI to assist in call booking and dispatching efficiency. • Oversee maintenance and repairs for 70 vehicles of various years, makes, and models using KitchenSync and Geotab• Reached record numbers in vehicle acquisition as the fleet increased by 15%• Oversee the recording of truck cleanliness, truck maintenance, proper tool use in KitchenSync.• Work with department managers regarding warehouse organization, truck stock and materials• Provide excellent customer service through timely response to parts requests.• Properly address and report all HR issues, conducting appropriate counseling sessions when needed.• Assist employees with IT issues such as setting up computers, tablets, password resets and other technology related issues.• Ensure communication within departments is shared in a timely and relevant manner.• Created KPI’s for Dispatchers and bonus system to reward high performance.

- Oversee last-mile delivery of product to Amazon’s residential and business customers in the Western New York region.- Drive goal-oriented success for company level safety and quality metrics, and overall delivery.- Responsible for the delivery of 6M+ packages while exceeding Amazon's quality and safety standards.- Hiring, Training, and Mentoring of 400+ Delivery Associates.- Leads team of 5 dispatchers and 1 maintenance manager and 100+ active delivery associates.- POC for escalations, partnering with Police, customers/ community members, and other DSP's to achieve resolutions to one off situations.

- Screened 20k+ applicants and onboarded 500+ Full-Time,Part-Time, and Temporary delivery associates.- POC for delivery associates escalations- Helped create SOP’s for future Lead Drivers/Dispatchers- Lead 40+ drivers to achieve network high metrics- Responsible for the delivery of 2M+ packages while exceeding Amazon's quality and safety standards.

Valdosta, Georgia, United States

- Developed and revised standard operating procedures (SOPs) for kitchen operations, resulting in increased efficiency and consistency in food preparation and service.- Trained new and existing staff on kitchen procedures, including food handling, sanitation, and equipment use, resulting in a reduction in kitchen errors and accidents.- Collaborated with the front-of-house team to ensure seamless service and resolve customer issues quickly and effectively.- Coordinated with vendors to ensure timely delivery of food and supplies, and maintained accurate inventory records.- Conducted regular inspections of the kitchen and equipment to ensure compliance with health and safety regulations.- Developed and implemented food specials and seasonal menus to attract new customers and increase revenue.

- 1x NCAA Division 2 National Champion (2018)- 2x Gulf South Conference Champion (2018 and 2019)- Spring Leadership Council (2019 and 2020)- responsible for the attendance of teammates to school events and performance in spring semester competitions

- Maintained a high level of customer service by ensuring timely and accurate delivery of orders to customers.- Managed multiple delivery orders simultaneously, utilizing efficient route planning and navigation skills to maximize delivery times and minimize delays.- Communicated with customers to confirm delivery details, resolve any issues or concerns, and ensure a positive experience.- Maintained cleanliness and organization of delivery vehicles, ensuring all necessary equipment and supplies were stocked and accessible.- Coordinated with kitchen staff and front-of-house team to ensure orders were prepared correctly and on time for delivery.- Assisted with in-house duties as needed, including answering phone calls, taking orders, and processing payments.- Tracked delivery metrics, including delivery times and customer feedback, and provided regular updates to management.- Developed and maintained relationships with regular customers, anticipating their needs and preferences to provide personalized service.

Valdosta, Georgia, United States

Valdosta, Georgia, United States

May 2018 - June 2018- Helped accept incoming shipments and adjust inventory- Insured Inventory accuracy through routine checks July 2018 - August 2018- Responsible for outgoing shipments to nationwide network of customers and Kohl’s stores- Routinely assisted POS associates

Business Administration And Management, General

Education record