Desiree Smith Email & Phone Number

Pensacola, FL, US

Pensacola, Florida, US

Providing online business management and executive assistant services for business owners who are trying to juggle it all. We offer:- Team Management- Project Management- Operations Management- Business Operation Setup- Client/Customer Support- Executive Assisting- Business Strategy- Administrative Support- Client and Employee Onboarding/Off boarding.

San Gabriel, CA, US

New York, New York, US

• Led a cross-functional team of 12 direct reports.
• Engineered and applied customized, interactive training programs, leading to a 30% reduction in onboarding time for new hires.
• Pioneered a revised team structure, leading to a significant 40% reduction in response time and enhanced operational efficiency.
• Successfully boosted client satisfaction ratings by 25% within a five-month period.
• Orchestrated the successful deployment of a comprehensive CRM system, enhancing overall team productivity.
• Saved approximately $180,000 in potential revenue loss through the effective resolution of an identified payment system issues.

Pensacola, Florida, US

• Laid off due to economic conditions; not performance related.
• Coordinated the successful completion of 120 solar projects, achieving timely delivery and total client satisfaction.
• Fostered cross-functional collaboration with engineering, sales, and external organizations to expedite the completion of over 10 projects per week.
• Mentored 4 team members through a thorough training program, yielding a 20% increase in productivity.
• Implemented Lean Six Sigma and Agile Project Management techniques for efficient issue resolutions.

• Successfully managed and completed 80 distinct projects, ensuring each adhered strictly to the set timeline and budget constraints.
• Supervised a diverse team of 10 across multiple departments.
• Reduced inventory expenses by 12% via supplier negotiations and procedural enhancements.
• Devised and implemented a wide-ranging marketing strategy to publicize a significant partnership, leading to a 30% rise in new customer registrations.
• Implemented hiring strategies that led to a threefold increase in team size.
• Assisted in preparing the organization for successful transition and sale, utilizing strategic planning and operational management skills.

Vienna, VA, US

• Case Resolution: Managed high-volume caseload of fraud claims, consistently meeting resolution targets while maintaining accuracy and member satisfaction.
• Mentorship: Mentored and guided new agents, fostering their growth in fraud investigation procedures and contributing to improved team performance.
• Data Analytics: Investigated and reviewed suspicious financial activity using data analytics techniques and utilizing software such as LexisNexis and Giact.
• Data Analysis: Implemented advanced SQL techniques for large dataset analysis, uncovering hidden fraud trends and enhancing the organization's preventive measures.
• Training and Development: Conducted impactful anti-fraud training sessions, elevating team knowledge.

Charlotte, NC, US

• Supervised a team of 23 tellers, overseeing daily operations and fostering a collaborative environment to enhance productivity.
• Conducted regular individual meetings with team members to ensure performance objectives were met and to provide support and guidance.
• Conducted comprehensive quality assessments of team member's phone communications, ensuring adherence to company policy and standards.
• Boosted team productivity by 25% by initiating novel training schemes and cultivating a supportive work atmosphere.

New York, NY, US