Desiree Smith Email and Phone Number
Desiree Smith work email
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Desiree Smith personal email
I'm a seasoned leader with over 16 years in customer service and a decade in leadership roles, complemented by 8 years in project and operations management, primarily within the tech industry. Expert in project management and operations management, I excel in implementing complex projects, managing budgets, and resource planning. Proficient in tools like Jira, Smartsheets, and Asana. My strength is driving project success and operational efficiency, as well as improving customer satisfaction through strategic planning.Need to get a hold of me? email me: desireevazquez810@gmail.com
Patti Marine Enterprises, Inc.
View- Website:
- pattimarine.com
- Employees:
- 25
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Executive Assistant To Chief Operations OfficerPatti Marine Enterprises, Inc.Pensacola, Fl, Us
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Executive AssistantPatti Marine Enterprises, Inc. Oct 2024 - PresentPensacola, Florida, Us
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OwnerDvs Business Services Jan 2023 - PresentProviding online business management and executive assistant services for business owners who are trying to juggle it all. We offer:- Team Management- Project Management- Operations Management- Business Operation Setup- Client/Customer Support- Executive Assisting- Business Strategy- Administrative Support- Client and Employee Onboarding/Off boarding- Process mapping & process improvement- Customer Service Consulting- SOP Creation
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Media And Public Relations SpecialistBreaking Code Silence Apr 2021 - PresentSan Gabriel, Ca, Us -
Head Of Operations/Head Of Customer SuccessSkip Aug 2021 - Sep 2023New York, New York, Us• Led a cross-functional team of 12 direct reports. • Engineered and applied customized, interactive training programs, leading to a 30% reduction in onboarding time for new hires. • Pioneered a revised team structure, leading to a significant 40% reduction in response time and enhanced operational efficiency. • Successfully boosted client satisfaction ratings by 25% within a five-month period. • Orchestrated the successful deployment of a comprehensive CRM system, enhancing overall team productivity. • Saved approximately $180,000 in potential revenue loss through the effective resolution of an identified payment system issues.• Doubled as the executive assistant to the COO and CFO from January of 2022 until May of 2023. -
Project ManagerMeraki Solar, Llc Apr 2021 - Aug 2021Pensacola, Florida, Us• Laid off due to economic conditions; not performance related. • Coordinated the successful completion of 120 solar projects, achieving timely delivery and total client satisfaction. • Fostered cross-functional collaboration with engineering, sales, and external organizations to expedite the completion of over 10 projects per week. • Mentored 4 team members through a thorough training program, yielding a 20% increase in productivity. • Implemented Lean Six Sigma and Agile Project Management techniques for efficient issue resolutions. -
Senior Project Manager/Operations ManagerThe Herbalism Company Aug 2015 - Jun 2021• Successfully managed and completed 80 distinct projects, ensuring each adhered strictly to the set timeline and budget constraints. • Supervised a diverse team of 10 across multiple departments. • Reduced inventory expenses by 12% via supplier negotiations and procedural enhancements. • Devised and implemented a wide-ranging marketing strategy to publicize a significant partnership, leading to a 30% rise in new customer registrations. • Implemented hiring strategies that led to a threefold increase in team size.• Assisted in preparing the organization for successful transition and sale, utilizing strategic planning and operational management skills.• Served as the administrative director as the company from June of 2020 until June of 2021.
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Fraud InvestigationNavy Federal Credit Union Jan 2019 - Feb 2021Vienna, Va, Us• Case Resolution: Managed high-volume caseload of fraud claims, consistently meeting resolution targets while maintaining accuracy and member satisfaction.• Mentorship: Mentored and guided new agents, fostering their growth in fraud investigation procedures and contributing to improved team performance.• Data Analytics: Investigated and reviewed suspicious financial activity using data analytics techniques and utilizing software such as LexisNexis and Giact.• Data Analysis: Implemented advanced SQL techniques for large dataset analysis, uncovering hidden fraud trends and enhancing the organization's preventive measures.• Training and Development: Conducted impactful anti-fraud training sessions, elevating team knowledge. -
Video Teller Operations SupervisorBank Of America Feb 2015 - Jan 2019Charlotte, Nc, Us• Supervised a team of 23 tellers, overseeing daily operations and fostering a collaborative environment to enhance productivity. • Conducted regular individual meetings with team members to ensure performance objectives were met and to provide support and guidance. • Conducted comprehensive quality assessments of team member's phone communications, ensuring adherence to company policy and standards. • Boosted team productivity by 25% by initiating novel training schemes and cultivating a supportive work atmosphere. -
Student VolunteerDosomething.Org May 2004 - Aug 2009New York, Ny, Us
Desiree Smith Skills
Desiree Smith Education Details
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Florida State College At JacksonvilleCommunication And Media Studies
Frequently Asked Questions about Desiree Smith
What company does Desiree Smith work for?
Desiree Smith works for Patti Marine Enterprises, Inc.
What is Desiree Smith's role at the current company?
Desiree Smith's current role is Executive Assistant to Chief Operations Officer.
What is Desiree Smith's email address?
Desiree Smith's email address is de****@****ica.com
What schools did Desiree Smith attend?
Desiree Smith attended Florida State College At Jacksonville.
What skills is Desiree Smith known for?
Desiree Smith has skills like Microsoft Office, Money Management, Scheduling, Bookkeeping, Customer Service, Virtual Assistant, Administrative Management, Web Content Writing, Content Management, Social Media Management.
Who are Desiree Smith's colleagues?
Desiree Smith's colleagues are Charlton Buford, Johnny Nance, Quentine Gwyn, John Haynes, Amanda Patti, Phillip Gavere, Brandon Casey.
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