Dezere Erasmus Email & Phone Number

Windsor, England, United Kingdom

Norwich, United Kingdom

Experience in global change delivery has resulted in the creation of innovative digital journeys in the Savings and Retirement space for a leading international insurer.

Crawley, United Kingdom

Cultivated relationships with SMEs to successfully extract and interpret highly regulated and technical annuity administration processes. Re-engineered processes to optimise operational efficiency and improve customer journeys. Designed and directed the development, testing and delivery of procedural e-learning modules for use across pension schemes and.

United Kingdom

Produced a research paper on "The primary health contributors to mortality in Defined Benefit Pension Schemes". Using extensive industry insight and knowledge, created a presentation, with detailed notes, for use by Defined Benefit Pension Consultants namely "The available routes in the de-risking of Defined Benefit Pension Schemes and the impact on buy-in.

Farnborough, United Kingdom

Created a new B2C and B2B Target Operating Model (TOM) for the AHEAD service, which encompassed people, process and procedure change. Performed an analysis of the digital customer journey with improvement feedback to 3rd party vendor and guidance to AHEAD team. Scoped, planned, created and delivered a training programme that supported the strategy to grow.

Reigate, Surrey

Comprehensive audit report compiled within the agreed timeline, Including root cause analysis and recommended solutions for consideration by a service provider. Implemented an internal audit process for JUST’s underwriters and external for service providers. Created framework to support B2C model through cultivating relationships with Director, Leadership.

Reigate, Surrey

Coordination of automated underwriting rules releases using agile methodology. Regular identification of various aspects in the underwriting philosophy that could boost STP rates, manage costs and enhance the customer experience. Reporting of automated underwriting rules risks to stakeholders. Underwriting representative for incident management and general.

London, United Kingdom

Successfully project managed the content creation and delivery of a global online underwriting manual (Life Guide) and e-learning programme, including all related global communications via a secure website. Proactively designed and tested user behaviour tracking analytics to influence content development and engage clients globally on desired features..

Johannesburg Area, South Africa

Senior Marketing underwriter/auditor. Underwriting lead for new-age CI, Disability and Functional Impairment and HIV positive products, including liaising with Global underwriting in the UK, pricing, claims and clients. Co-author of National Certificate: Financial Services: Long-term Risk Assessment.