As the Global IT Operations Manager at Bose Corporation for the past year, I lead and oversee the IT Field Services teams across multiple global locations, including the US, Europe, and Asia Pacific (APAC).Key Achievements:• Strategic Transformation: Spearheaded a strategic initiative to elevate IT Field Services teams to Tier 3 support and transitioned to a DevOps model, enhancing efficiency and agility in IT operations.• User Experience Enhancement: Implemented Experience Level Agreements (XLAs) and Service Level Agreements (SLAs) to significantly improve the overall user experience.• Endpoint Lifecycle Strategy: Developed and executed a comprehensive Endpoint Lifecycle strategy, centralizing endpoint procurement, leasing options, autopilot (Intune), fix-first approach, asset inventory management, and asset disposition. This initiative resulted in annual savings of $2 million USD in endpoint expenses. Implemented a project to lease endpoints globally using OEM direct procurement and configuration.• Team Development Path: Established a structured development path for the IT team, incorporating Agile frameworks to ensure proficiency in delivering exceptional IT support.• Managed Service Provider Integration: Devised a strategic plan for the integration of a Managed Service Provider (MSP) at the Bose Corporate Center, optimizing operational efficiency.This role has allowed me to leverage and enhance my leadership, strategy, project management, problem-solving, and process improvement skills to drive impactful changes in the IT operations landscape.

Overseeing IT Infrastructure and Systems at the Tijuana Manufacturing Plant in Mexico and the distribution and repair centers across various locations in the United States (Yuma, Tolleson, Jeffersonville and San Diego)Key Achievements:• Digital Transformation Strategy: Formulated and executed a comprehensive Digital Transformation strategy for the Tijuana Manufacturing Plant, consolidating the application landscape from 150 to 50, and streamlining processes for increased efficiency.• Team Development for High Performance: Led the transformation of the IT team into a high-performance unit through trust-building initiatives and the establishment of quarterly objectives. This resulted in notable improvements in SLAs and a 60% reduction in production line downtime, supporting continuous 24/7 operations at the Tijuana plant.• Industry 4.0 Initiatives: Pioneered the Industry 4.0 journey for the plant by implementing strategies to collect meaningful data from the production process, enabling data-driven decision-making at all organizational levels.• Disaster Recovery and Business Continuity Planning: Developed robust IT Disaster Recovery Plans (DRP) and Business Continuity Plans (BCP), reducing IT service recovery time from one month to one week in the event of disruptions.• Cybersecurity and IT Liaison: Acted as the cybersecurity and IT liaison between corporate and the plant, implementing corporate IT strategies and standards, aligning the plant with the IT Global model.• Cost Optimization: Achieved a 30% reduction in the IT budget by consolidating service providers, standardizing endpoints, implementing Kanban for peripherals, and optimizing label printer usage.• Lean Sigma and Agile Framework Implementation: Introduced Lean Sigma tools, including PDCA, data analysis, trends, and Agile frameworks, to foster problem-solving and root cause analysis within the team.

As the IT Operations and Support Manager I held a key role in overseeing back-office systems operations and driving the implementation of diverse projects crucial to the administration, finance, human capital, and sales departments from 2015 to 2018.Key Achievements:• Back Office Systems Excellence: Managed and optimized the operation of critical back-office systems, including SAP, QlikView, Kronos, Materials Control, and Sugar CRM. Successfully implemented enhancements and updates to ensure seamless functionality, efficiency, and alignment with organizational goals.• Project Implementation Leadership: Spearheaded the initiation and execution of various projects that played a vital role in supporting and enhancing the operations of key business departments. These projects were instrumental in fostering innovation, improving processes, and driving overall business efficiency.• IT Service Desk Optimization: Led the optimization of the IT Service Desk process, introducing a structured service catalog, defining service levels, and implementing key performance indicators (KPIs) across the entire company. This initiative spanned 15 locations in Mexico and adhered to ITIL Service Management principles.• Strategic ITIL Implementation: Implemented ITIL (Information Technology Infrastructure Library) Service Management best practices, ensuring standardized and efficient IT service delivery and support processes. This strategic approach contributed to increased operational effectiveness and customer satisfaction.• User Training and Support: Implemented robust user training programs and support mechanisms to enhance end-user proficiency and resolve issues promptly. This proactive approach contributed to a more empowered and tech-savvy workforce.

As the IT Corporate Manager at AYVI, I played a pivotal role in shaping the organization's IT landscape and strategy from 2013 to 2015.Key Achievements:• Strategic IT Vision and Alignment: Defined and executed a comprehensive IT strategy aligned with the broader business goals. This encompassed leveraging innovative technologies to enhance efficiency and support critical operations in Inventory Management, Reporting, Supply Chain, Sales, and Distribution.• ERP Solutions Development: Spearheaded the development of new ERP solutions tailored to the unique needs of AYVI's operations. These solutions proved instrumental in optimizing various facets of the business, providing streamlined processes and real-time insights into critical areas of operation.• CAPEX Planning for Long-Term IT Infrastructure: Formulated the CAPEX for IT infrastructure, ensuring alignment with the company's long-term objectives. This strategic planning laid the foundation for a robust and scalable IT environment capable of supporting AYVI's sustained growth and evolving technological needs.• Startup IT Leadership: Led the IT startup for a new facility in Apodaca, N.L., demonstrating adept project management skills. This involved orchestrating the setup of IT systems and infrastructure from the ground up to support seamless business operations.• Innovative Warehouse Management: Developed an advanced RF handheld and barcode system for Warehouse Management. This innovative solution enhanced accuracy, efficiency, and real-time tracking of inventory, contributing to overall operational excellence.These initiatives collectively underscore my ability to bridge the gap between technology and business objectives, ensuring that IT solutions are not only aligned with strategic goals but also contribute tangibly to operational efficiency and growth. My tenure at AYVI reflects a commitment to leveraging technology as a strategic enabler in the dynamic landscape of frozen food production.

Frisa is a forged ring manufacturer (steel and superalloys) with 3 manufacturing plants. Responsible for the IT area, supporting the technology needs in the entire company (operations, commercial, engineering, manufacturing, quality, logistics, sourcing and finance) meeting the highest quality standard required for the aerospace industry.I developed IT Systems according to business needs using state of the art technology. Lead IT projects that satisfies the needs of all the areas in the company (operators, top management, etc.) by becoming the link between the technical team and the business team. I improved the delivery goal KPI from 70% to 95% (for IT Projects), I decreased from 25% the help desk tickets.

Responsible for production control identifying bottle neck processes, lack of accuracy, and increasing the process by improving the production plan process. I increased the on time delivery from 40% to 85%, as well as the production estimate goals for the plant on a 15%.

Management of the IT System and Infrastructure needed to support business operations.I lead a software upgrade project and changed the in-house system from VB to .Net. I managed a team of 6 .Net developers. I planned the IT Infrastructure CAPEX and changed the network hardware and servers. I implemented the IP Phone communications on facility.

Responsible for the following areas, Heat Treatment, Laboratory, Non Destructive Testing, Dimensional Inspection, 15 operators under my charge, 1 supervisor and 2 engineers. I reduced in 25% the lead times on the inspection process, I reduced in 30% cost reduction on lab supplies, I implemented the AS-9100 procedures on the Inspection and Lab process. I developed operational teams for the production lines.I implemented Six Sigma methodology for operational data analysis. I reduced variability on production process by identifying data trending. I implemented Statistical Process Control, Kaizen and Lean Manufacturing on production areas, I improved the quality and cost on Titanium and Waspaloy parts.

Software analysis, design, development and implementation for the plant‘s in house MES (manufacturing execution system). I developed and implemented the production, logistics, materials and quality modules. Software analysis, development and implementation of the schedule process that improved the on time delivery rate on the machine shop. Analysis, development and implementation of the AS-9100 documents control system, sales order system, Balanced Scorecard electronic interface using Business Objects. I implemented all ETL initiatives, which include MS SQL Server programming in order to transform data for the data warehouse.

Software implementation and development for the operation area, acting as primary client contact regarding schedule and technical requirements with suppliers in USA. I was in charge of the IT system for the airline stations in USA (San Antonio, El Paso and Tucson) and for the stations in Guadalajara and Mexicali (network, ticket sales, flight plans, etc.). Software development for the operations area, programs for crew management, payroll, flight tracking, and the ticket sales system.IT Support Leader, in charge of servers’ management, backups, network management (Cisco Routers), database administration (SQL and Oracle), Help Desk management.

GE Intern ProgramDevelopment of a Product Assembly history system for the X-Ray beds line. Calibration Software installation, user training and implementation.