Daniel Sanchez Email & Phone Number

Tijuana, B.C., MX

Framingham, Massachusetts, US

• As the Global IT Operations Manager at Bose Corporation for the past year, I lead and oversee the IT Field Services teams across multiple global locations, including the US, Europe, and Asia Pacific (APAC).Key.
• Strategic Transformation: Spearheaded a strategic initiative to elevate IT Field Services teams to Tier 3 support and transitioned to a DevOps model, enhancing efficiency and agility in IT operations.
• User Experience Enhancement: Implemented Experience Level Agreements (XLAs) and Service Level Agreements (SLAs) to significantly improve the overall user experience.
• Endpoint Lifecycle Strategy: Developed and executed a comprehensive Endpoint Lifecycle strategy, centralizing endpoint procurement, leasing options, autopilot (Intune), fix-first approach, asset inventory management.
• Team Development Path: Established a structured development path for the IT team, incorporating Agile frameworks to ensure proficiency in delivering exceptional IT support.
• Managed Service Provider Integration: Devised a strategic plan for the integration of a Managed Service Provider (MSP) at the Bose Corporate Center, optimizing operational efficiency.This role has allowed me to.

Framingham, Massachusetts, US

• Overseeing IT Infrastructure and Systems at the Tijuana Manufacturing Plant in Mexico and the distribution and repair centers across various locations in the United States (Yuma, Tolleson, Jeffersonville and San.
• Digital Transformation Strategy: Formulated and executed a comprehensive Digital Transformation strategy for the Tijuana Manufacturing Plant, consolidating the application landscape from 150 to 50, and streamlining.
• Team Development for High Performance: Led the transformation of the IT team into a high-performance unit through trust-building initiatives and the establishment of quarterly objectives. This resulted in notable.
• Industry 4.0 Initiatives: Pioneered the Industry 4.0 journey for the plant by implementing strategies to collect meaningful data from the production process, enabling data-driven decision-making at all organizational.
• Disaster Recovery and Business Continuity Planning: Developed robust IT Disaster Recovery Plans (DRP) and Business Continuity Plans (BCP), reducing IT service recovery time from one month to one week in the event of.
• Cybersecurity and IT Liaison: Acted as the cybersecurity and IT liaison between corporate and the plant, implementing corporate IT strategies and standards, aligning the plant with the IT Global model.

San Pedro Garza García, Nuevo Leon, MX

• As the IT Operations and Support Manager I held a key role in overseeing back-office systems operations and driving the implementation of diverse projects crucial to the administration, finance, human capital, and.
• Back Office Systems Excellence: Managed and optimized the operation of critical back-office systems, including SAP, QlikView, Kronos, Materials Control, and Sugar CRM. Successfully implemented enhancements and updates.
• Project Implementation Leadership: Spearheaded the initiation and execution of various projects that played a vital role in supporting and enhancing the operations of key business departments. These projects were.
• IT Service Desk Optimization: Led the optimization of the IT Service Desk process, introducing a structured service catalog, defining service levels, and implementing key performance indicators (KPIs) across the entire.
• Strategic ITIL Implementation: Implemented ITIL (Information Technology Infrastructure Library) Service Management best practices, ensuring standardized and efficient IT service delivery and support processes. This.
• User Training and Support: Implemented robust user training programs and support mechanisms to enhance end-user proficiency and resolve issues promptly. This proactive approach contributed to a more empowered and.

San Pedro Garza Garcia, Nuevo León, MX

• As the IT Corporate Manager at AYVI, I played a pivotal role in shaping the organization's IT landscape and strategy from 2013 to 2015.Key Achievements:
• Strategic IT Vision and Alignment: Defined and executed a comprehensive IT strategy aligned with the broader business goals. This encompassed leveraging innovative technologies to enhance efficiency and support.
• ERP Solutions Development: Spearheaded the development of new ERP solutions tailored to the unique needs of AYVI's operations. These solutions proved instrumental in optimizing various facets of the business, providing.
• CAPEX Planning for Long-Term IT Infrastructure: Formulated the CAPEX for IT infrastructure, ensuring alignment with the company's long-term objectives. This strategic planning laid the foundation for a robust and.
• Startup IT Leadership: Led the IT startup for a new facility in Apodaca, N.L., demonstrating adept project management skills. This involved orchestrating the setup of IT systems and infrastructure from the ground up to.
• Innovative Warehouse Management: Developed an advanced RF handheld and barcode system for Warehouse Management. This innovative solution enhanced accuracy, efficiency, and real-time tracking of inventory, contributing.

Santa Catarina, Nuevo Leon, MX

Frisa is a forged ring manufacturer (steel and superalloys) with 3 manufacturing plants. Responsible for the IT area, supporting the technology needs in the entire company (operations, commercial, engineering, manufacturing, quality, logistics, sourcing and finance) meeting the highest quality standard required for the aerospace industry.I developed IT.

Santa Catarina, Nuevo Leon, MX

Responsible for production control identifying bottle neck processes, lack of accuracy, and increasing the process by improving the production plan process. I increased the on time delivery from 40% to 85%, as well as the production estimate goals for the plant on a 15%.

Santa Catarina, Nuevo Leon, MX

Management of the IT System and Infrastructure needed to support business operations.I lead a software upgrade project and changed the in-house system from VB to.Net. I managed a team of 6.Net developers. I planned the IT Infrastructure CAPEX and changed the network hardware and servers. I implemented the IP Phone communications on facility.

Santa Catarina, Nuevo Leon, MX

Responsible for the following areas, Heat Treatment, Laboratory, Non Destructive Testing, Dimensional Inspection, 15 operators under my charge, 1 supervisor and 2 engineers. I reduced in 25% the lead times on the inspection process, I reduced in 30% cost reduction on lab supplies, I implemented the AS-9100 procedures on the Inspection and Lab process. I.

Santa Catarina, Nuevo Leon, MX

Software analysis, design, development and implementation for the plant‘s in house MES (manufacturing execution system). I developed and implemented the production, logistics, materials and quality modules. Software analysis, development and implementation of the schedule process that improved the on time delivery rate on the machine shop. Analysis.

Software implementation and development for the operation area, acting as primary client contact regarding schedule and technical requirements with suppliers in USA. I was in charge of the IT system for the airline stations in USA (San Antonio, El Paso and Tucson) and for the stations in Guadalajara and Mexicali (network, ticket sales, flight plans, etc.)..

GE Intern ProgramDevelopment of a Product Assembly history system for the X-Ray beds line. Calibration Software installation, user training and implementation.

Master Of Business Administration (M.B.A.), Operations Management And Supervision

Bachelor'S Degree, Computer Technology/Computer Systems Technology