Dezi Cruz

Dezi Cruz Email and Phone Number

Front-End Developer @ Broadway In Chicago
Chicago, IL, US
Dezi Cruz's Location
Chicago, Illinois, United States, United States
About Dezi Cruz

My friends have affectionately and teasingly referred to me as "The Database". This is probably due to the fact that I've been googling things I find interesting since I was 9 years old. It started with movies and books. I would read something or watch something and look it up online. I would read about the story or the history around it being made. I would look up the author or I would look up actors/directors/etc. Then I would look up their other work. Flash forward to present day, where I can tell you (without needing to look it up) that Vin Diesel's birth name is Mark Sinclair, he's super into D&D and to help him break his way into the industry, he wrote/directed/produced/starred in his own short film. And Vin Diesel isn't even my favorite actor.Now, I will add... after writing that I DID look it up to make sure this was all correct because as much as I love storing nonsense in my head, I do not like spreading misinformation.This may seem like a random story, but I swear it has a point. From a young age, I have realized that you can pretty much learn whatever you want to with a curious mind, the internet and a library card and/or local bookstore. No answer is really off limits; you just have to know where to look. My background has primarily been in customer service. I truly believe that we are all interconnected and small positive interactions can be the beginning of bigger change. I value compassion, kindness and equity and my values are never off the clock. So for the most part, customer service was an easy fit. But it was missing something: me. My own needs and desires, passions and wants, my own sense of self was not served by this. I need creative fulfillment and something that truly engages my ever curious mind.Web development scratches that itch. I get to research, create, implement, share my knowledge, help others and face new and different problems every day. I get to face issues and challenges I haven't come up against before and that's exhilarating. I love not knowing the answer to something because it means I get to find it out for the first time.In my free time, I read, listen to music (mainly showtunes), play video games and watch TV. I love baking, drawing, singing and knitting. I also love to spend time with my community and my children. My kids are probably my two favorite people and I find it immensely cool that I get to teach them about the world and to hear their take on it.If you want to know more about me, please feel free to reach out or simply check out the rest of my page. I always love meeting new people :-)

Dezi Cruz's Current Company Details
Broadway In Chicago

Broadway In Chicago

View
Front-End Developer
Chicago, IL, US
Employees:
213
Dezi Cruz Work Experience Details
  • Broadway In Chicago
    Broadway In Chicago
    Chicago, Il, Us
  • First Watch Restaurants
    Server
    First Watch Restaurants Jan 2023 - Jul 2023
    Bentonville, Arkansas, United States
    I greet guests in a friendly manner and follow the steps of service. I answer questions about the menu and take their food orders, keeping in mind substitutions or any allergy accommodations. I work the POS system in order to get the food orders back to the kitchen and made in a timely manner. I prepare beverages for the guests. I keep my area clean and well stocked, as well as run food to my tables as it comes out. I ensure guests receive the right food and that they are enjoying their overall experience.
  • State Farm
    Claims Associate
    State Farm Feb 2022 - Aug 2022
    Atlanta, Georgia, United States
    I had to be knowledgeable of every state’s jurisdictional insurance requirements in order to effectively adjust claims. I speak with customers and helped explain their policies to them, as well as explained the steps of the claims process. I helped customers set up rentals and repairs for their vehicles. I spoke with service providers in order to get estimated completion dates, to pay bills and to answer questions.
  • Thumbs Up Diner
    Server
    Thumbs Up Diner Mar 2021 - Oct 2021
    Atlanta, Georgia, United States
    I greeted customers and helped them access a digital menu via QR code. I proceeded to answer questions regarding the menu, while managing multiple tables. I ensured the food leaving the expo window was properly plated and had all items accounted for. I pre-bussed tables in order to keep the guests comfortable and to maximize efficiency. I managed customer expectations in house and for to-go customers, as well as phone orders.
  • Sotto Sotto Restaurant
    Server
    Sotto Sotto Restaurant Dec 2019 - Mar 2020
    Atlanta, Georgia, United States
    I provided a graceful and thoughtful experience to guests. I knowledgeably recommended food and wine based on guest preferences and dietary needs. I managed orders and financial processes using a MicroOS POS device. I accurately coursed and marked tables. I obtained knowledge of Italian grape varietals, wine-making styles and regions.
  • Fritti Restaurant
    Server Host
    Fritti Restaurant Mar 2019 - Mar 2020
    Atlanta, Georgia, United States
    I provided a graceful and thoughtful experience to guests in a fast paced environment. I knowledgeably recommended food and wine based on guest needs and preferences, including upselling dishes and bottle service. I managed orders and financial processes at the table through a mobile MicroOS POS device. I facilitated communication between staff and guests to ensure a seamless host-to-table experience. I managed guest expectations during long wait periods.
  • Maria Sotnikova
    Personal Care Assistant
    Maria Sotnikova Oct 2017 - Aug 2018
    Atlanta, Georgia, United States
    I actively listened and responded promptly to the needs and requests of the client. I physically attended to - including lifting - the client to help them get ready for their day. I prepared necessary food and medication for the client.
  • Hyatt Place Atlanta/Cobb Galleria
    Gallery Host
    Hyatt Place Atlanta/Cobb Galleria Sep 2016 - Jan 2017
    Smyrna, Georgia, United States
    I welcomed each guest with cheer and I informed them of the Hyatt’s amenities. I processed payments and I set up routing for guests who have paid through a 3rd party. I set up and broke down the complimentary breakfast every morning.
  • Barnes & Noble, Inc.
    Cafe Server
    Barnes & Noble, Inc. Nov 2015 - Sep 2016
    Peachtree Corners, Georgia, United States
    I made and served café beverages with efficiency, quality and consistency. I memorized recipes for specialty coffee beverages and seasonal offerings. I maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment. I cleaned counters, machines, utensils and seating areas daily. I engendered customer loyalty by remembering personal preferences and allergy information.
  • Gym Hq
    Client Services Representative
    Gym Hq Nov 2014 - Sep 2015
    Peachtree Corners, Georgia, United States
    I effectively managed a high-volume of inbound and outbound customer calls. I defused volatile customer situations calmly and courteously. I identified chronic customer issues by creating and maintaining customer complaint log. I referred unresolved customer grievances to designated departments for further investigation. I improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Medieval Times
    Call Center Representative
    Medieval Times May 2014 - Jul 2014
    Lawrenceville, Georgia, United States
    I answered incoming calls by addressing customer inquiries, solving problems and providing new product information. I answered product questions with up-to-date knowledge of sales and store promotions. I assisted customers with details of their experience. I developed a reputation as an efficient service provider with high levels of accuracy. I investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Doubletree By Hilton
    Front Desk Agent
    Doubletree By Hilton Sep 2012 - Mar 2014
    Columbus, Georgia, United States
    I greeted each guest warmly and checked them in. I informed guests of the hotel's amenities and our check in and check out procedures. I provided guests with information about the area. I utilized our CRM system to keep up to date notes on our returning guests, as well as provide our guests with personalized experiences. I handled incoming guest calls needing to set up or cancel reservations. I handled guest calls from within the hotel asking for assistance or housekeeping. I coordinated with maintenance and housekeeping in order to resolve issues. I processed payments and set up routing for guests who have paid through a 3rd party. I made sure keys were made for incoming guests each morning and ensured their rooms would be ready by the time they arrived.
  • Regal Entertainment Group
    Floor Staff
    Regal Entertainment Group May 2007 - Dec 2010
    Duluth, Georgia, United States
    I sold tickets and concessions. I stayed up-to-date on the movies we were showing in order to provide the guests with recommendations. I maintained the cleanliness of the concessions stand and its equipment. I took food orders and processed payments. I cleaned theatres and reset them before the next movie started.

Dezi Cruz Education Details

Frequently Asked Questions about Dezi Cruz

What company does Dezi Cruz work for?

Dezi Cruz works for Broadway In Chicago

What is Dezi Cruz's role at the current company?

Dezi Cruz's current role is Front-End Developer.

What schools did Dezi Cruz attend?

Dezi Cruz attended Promineo Tech, Columbus State University, Norcross High School.

Who are Dezi Cruz's colleagues?

Dezi Cruz's colleagues are Jocelyn Davis-Beck, Erin Kryger, Nicci Schumacher, Darrin Walker, Latosha Jackson, Anna Lee A., Abby Rice.

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