Deziree O'Neill Email & Phone Number

Rancho Cordova, California, United States

• Manage assigned book of high-profile, complex clients
• Expert advisor and primary liaison for client service and marketing related projects
• Collaborate and strategies with internal and external business partners to drive growth, retention and strengthen client relationships and satisfaction
• Develop and manage account plans to include strategic objectives, communication, growth, and retention strategies
• Develop and maintain an understanding of compliance-related items, such as state and/or federal regulations or mandates applicable to VSP’s client base
• Lead and facilitate key client meetings, in-person or virtually, such as Client Partnership Review, finalist, site visits, and other events as required by client

Rancho Cordova, CA

• Provide quality, affordable vision care programs for clients with 2-1000 benefit eligible employees
• Trusted advisor that maintains an in-depth knowledge of products and services to assure valuable recommendations to clients so they may take advantage and maximize their vision plan
• Create relationships with broker base in DC, MD and VA

• Responsible for a $20M book of business.
• Service accounts with 300-1,000 employees for CT, ME, NH, NY & RI
• Service accounts with 500-1,000 employees for DC, DE, MA, NJ, PA, VA, VT, & MD
• Keep a detailed knowledge of VSP's plans and products.
• Provide client solutions aimed at aligning eye care strategy with the client's benefits and financial strategy
• Building and maintaining relationships with clients as well as brokers, including many of the top agencies in the country.

Rancho Cordova, CA

• Direct contact with clients and brokers via phone and email, resolving service issues, providing requested supplies, collateral, reports, legal documents etc.
• Process Installs, Terminations, Renewals, supply requests and all other support activities within specified time frame
• Provide email backup for Client Managers and Account Executives, responding to all requests within 24 hours or specified time frame

Rancho Cordova, California

• Effectively and efficiently responds to telephone inquiries ranging from routine to complex situations from members, doctors and clients.
• Knowledge in the following areas: Plans, products and services
• Processing basic transactions Policies and procedures for claim payment and billing errors Policy and Procedures for resolving customer complaints and grievances.
• Effectively educates and influences members and prospective members on the value and benefit that VSP offers through its products, services and extensive network of doctors.
• Effectively maintain and support service level and average speed of answer (ASA) standards.