Deziree O'Neill Email & Phone Number

Rancho Cordova, California, United States

• Manage assigned book of high-profile, complex clients• Expert advisor and primary liaison for client service and marketing related projects• Collaborate and strategies with internal and external business partners to drive growth, retention and strengthen client relationships and satisfaction• Develop and manage account plans to include strategic objectives, communication, growth, and retention strategies• Develop and maintain an understanding of compliance-related items, such as state and/or federal regulations or mandates applicable to VSP’s client base• Lead and facilitate key client meetings, in-person or virtually, such as Client Partnership Review, finalist, site visits, and other events as required by client• Direct client contracting and related activities (contracts, evidence of coverage, summary plan descriptions, etc.) - collaborate with internal and external business partners to identify and address complex contracting issues and ensure compliance and client needs are met

Rancho Cordova, Ca

• Provide quality, affordable vision care programs for clients with 2-1000 benefit eligible employees• Trusted advisor that maintains an in-depth knowledge of products and services to assure valuable recommendations to clients so they may take advantage and maximize their vision plan• Create relationships with broker base in DC, MD and VA

• Responsible for a $20M book of business. • Service accounts with 300-1,000 employees for CT, ME, NH, NY & RI• Service accounts with 500-1,000 employees for DC, DE, MA, NJ, PA, VA, VT, & MD• Keep a detailed knowledge of VSP's plans and products.• Provide client solutions aimed at aligning eye care strategy with the client's benefits and financial strategy• Building and maintaining relationships with clients as well as brokers, including many of the top agencies in the country.

Rancho Cordova, Ca

• Direct contact with clients and brokers via phone and email, resolving service issues, providing requested supplies, collateral, reports, legal documents etc. • Process Installs, Terminations, Renewals, supply requests and all other support activities within specified time frame• Provide email backup for Client Managers and Account Executives, responding to all requests within 24 hours or specified time frame

Rancho Cordova, California

• Effectively and efficiently responds to telephone inquiries ranging from routine to complex situations from members, doctors and clients. • Knowledge in the following areas: Plans, products and services • Processing basic transactions Policies and procedures for claim payment and billing errors Policy and Procedures for resolving customer complaints and grievances.• Effectively educates and influences members and prospective members on the value and benefit that VSP offers through its products, services and extensive network of doctors.• Effectively maintain and support service level and average speed of answer (ASA) standards.