Dezman Thomas, M.S. Email & Phone Number

Austin, Texas, United States

• Launched DEZMVN organization to address the gap in knowledge around UX design and research among high school students in Texas and Michigan.
• Developed and implemented a curriculum tailored to teach UX design and research, focusing on practical applications and hands-on projects.
• Organized workshops and labs such as "Travis Scott Sneaker Labs" in Texas, and outreach programs in Lansing and Detroit, to showcase how these skills can be harnessed to unlock students' potential talents.
• Mentored over 200 students, providing guidance on career paths in design and technology.

Austin, Texas, United States

• Provide hardware support and troubleshooting for laptops, desktops, and peripherals, ensuring optimal functionality across various software ecosystems including Microsoft, Apple, and Google.
• Manage the setup and configuration of computer labs, including re-imaging devices and installing necessary software to meet project requirements.
• Coordinate and execute IT tasks under tight deadlines while maintaining high standards of service delivery.

Austin, Texas, United States

• Provided technical support for over 700 classrooms across more than 70 buildings, troubleshooting Crestron devices, PCs, Macs, and Wolfvision document cameras, and managing call center dispatch services to optimize.
• Led and supervised a team of 10+ student technicians, offering guidance, mentorship, and support to ensure high performance levels. Managed scheduling, developed contingency plans, conducted performance assessments.
• Collaborated with other departments for cross-functional technical support, acted as a point of contact for escalations, trained new hires, and supported new facility construction and renovation projects to ensure the.

Austin, Texas, United States

• Conducted an in-depth usability study on a selected application, utilizing methods such as heuristic evaluation, cognitive walkthroughs, usability testing, and user journey maps. Developed the research framework.
• Analyzed collected data to identify user pain points, patterns, and areas for improvement. Compiled a detailed report summarizing findings, including quantitative metrics, qualitative observations, and user feedback.
• Created iterated prototypes to illustrate proposed changes, engaged with stakeholders, and outlined best practices for future product development. This comprehensive approach ensured a thorough understanding of the.

Lansing, Michigan, United States

• Lead and inspire the creative team in developing innovative concepts and designs for marketing campaigns, ensuring alignment with brand strategy and business objectives.
• Oversee the entire creative process from concept to execution, including project timelines, budgets, and resource allocation, while maintaining high-quality standards.
• Collaborate with cross-functional teams, including marketing, product development, and sales, to deliver cohesive and impactful visual content across various channels and platforms.

East Lansing, Michigan, United States

• Provided technical support on Windows and Apple programs for approximately 60 employees, offering case-by-case assistance.
• Managed IT projects including AV setup, machine backups, 3D rendering, and basic troubleshooting.
• Delivered training and guidance on new software and computer equipment operations.

Greater Detroit Area

• Provided technical support, diagnosing and resolving hardware and software issues for clients.
• Assisted in the installation and configuration of computer systems and networks, ensuring smooth operation.
• Collaborated with senior technicians to develop solutions for complex technical challenges and documented procedures.

Master Of Science - Ms, Human Computer Interaction / User Experience Research And Design, 3.9 Gpa

Bachelor Of Arts - Ba, Communication And Media Studies, Focus In Human Centered Technology, 3.0085 Gpa

Activities and Societies: Black Media Entertainment Kolby Alan Harris Scholarship On The Rise Entertainment Breast Cancer Awareness.

High School Diploma, 3.75 Gpa

Activities and Societies: Varsity Football Varsity Baseball National Honors Society Green Team (Recycle Team)