De’Ja Dotson Email & Phone Number

Westfield, Indiana, United States

Order Management Specialist Provides accurate, valid, and complete information to both internal and external customers by using defined processes and critical thinking Responsible for assisting with the set up of customers new parts and revisions to current parts  Daily data entry and processing of customer purchase orders into systems (Lucy and NetSuite)  Manages data integrity issues within the company’s system to ensure there are no missing pieces  Assists customers with all concerns they may have regarding their order to ensure a positive outcome and customer experience  Assists with defining and creation of departmental processes and procedures  Serves as a Subject Matter Expert for all things Customer Service related  Provides training and development for team members including others within the organization  Cross collaborates with other departments within the organization to ensure a customer’s order is able to be processed on time  Manages and monitors the Customer Service Inbox frequently to ensure timely response to customer inquiries  Responsible for answering customer calls and resolving concerns and checking status of orders  Maintains a positive outlook and demeaner in high stress situations

Indianapolis, Indiana, United States

Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.Analyzes problems and provides information/solutions.Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.Researches and analyzes data to address operational challenges and customer service issues.Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.Uses computerized systems for tracking, information gathering and troubleshooting.Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.Seeks, understands and responds to the needs and expectations of internal and external customers.Required to meet department goalsQualifications• Customer support experience or experience as a Customer Service Representative• Strong interpersonal skills, people person, excellent time management, prioritization, and organization skills, detail-oriented and able to multitask.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Identify and assess customers’ needs to achieve satisfaction • Provide accurate, valid, and complete information by using the right methods • Answer customer phone calls • Customer support experience or experience as a Customer Service Representative • Strong interpersonal skills, people person, excellent time management, prioritization, and organization skills, detail-oriented and able to multitask. • Strong Microsoft Office proficiency, especially in Excel and Outlook

Indianapolis, Indiana, United States

The CCDF Specialist is responsible for assisting low-income families in obtaining and maintaining childcare vouchers and assistance to allow families to work or attend training and education programs. •Sincerely help families applying for childcare assistance through interviews and document collection to determine eligibilityPrecisely complete intakes for Childcare Voucher Program through obtaining required documentation and calculating relevant financial data including parent co-pay & subsidy levelsDiligently follow orientation procedures and facilitate to families regarding the rights, responsibilities and obligations of the programCarefully analyze family needs in order to identify any special circumstances that require additional assistanceAccurately maintain and follow wait-list procedures, as neededEvaluate opportunities with other site locations in an integrated support team approach to effectively identify and connect families with the best resourcesAccommodate family needs and assist families in selecting appropriate providers, if requestedThoroughly maintain orderly and complete records on families receiving assistance; monitor the progress of parents in the job search processPrecisely prepare, schedule and mail recertification letters as neededClearly communicate with parents and child care providers as needed

Indianapolis, Indiana, United States

ResponsibilitiesGather information clients provide names, addresses, email capture, issues or complaints they may have regarding product or services they have.AccomplishmentsSpeedy and accurate capture that's satisfy the callers need.Skills UsedAnalyzing calls quickly. Data capture and quick accurate responses.

Indianapolis, Indiana, United States

ResponsibilitiesPackage shoes,clothes and etc. in varies locations of warehouse set them on the lines to be sent to processing, where at times were we would ship off the items using FEDEX software to customers or stores. I was giving duties to run Mark out sheets and organize the shoes and other items when they got messy. On weekends I helped the manager with big assignments and/or give out assigments to ensure all the jobs were done.Skills UsedSpeed,Organization, team work, making safety top priority, Leadership.

Indianapolis, Indiana, United States

Organizing trays to place the paperwork with the correct routes. Then putting them into coolers, so that the packaged food would be sent to the coolers, where I would place the food into the correct drivers route and making sure they had the correct amount of production was in each tray.

Indianapolis, Indiana, United States

Autumn Glenn Assistance Living- I started out as dietary prep where I washed dishes, cleaned and sanitized food areas. prepared food for the cook.Dietary cook- would be given a format of what food contained and would sometimes make a recipe of out of food contents. Cook up to two different meals plus dessert for up to seventy senior citizens living in the facility.