As a user experience (UX) leader out of Philadelphia, I thrive in both consultancies and in-house teams, bringing strategic UX expertise to financial, medical, eCommerce, and industrial clients (PNC Bank, Electronic Ink, Bresslergroup, Tamman Technologies, CollabraLink). I've spearheaded the growth for Cisco IT's Lifecycle Transformation Design research team, aligning with business goals, scaling ResearchOps, facilitating workshops, and delivering user journeys and data-driven insights. I currently lead the UX Research and Design team with Bright MLS, scaling the practice, empowering design systems, adopting scalable research tools, and engaging with peers across the organization. I am passionate about crafting exceptional experiences through research, service design, and strategic prioritization. I'm no stranger to failure and believe open communication fosters iterative learnings and organizational success. I'm capable as both a leader and contributor, navigating complex sectors and delivering innovative solutions bridging the gap between business needs, user expectations, and technical feasibility.I thrive in opportunities where I: - Contribute to strategic initiatives such as ecosystem maps, ongoing research programs, and engaging UX across the business- Mentor and guide communities of practice and individuals- Leverage my leadership and strategy skills defining product vision and needs - Collaborate and evangelize for the business and consumer needs through design decisions - Externalize assumptions and needs into clear, structured, measurable and scalable practices