In my current role as director of operations, I am spearheading daily routine operations of institutes to streamline workflow; recruiting/mentoring more than 25 seasonal operational department heads and support staff for DocLands Documentary and Mill Valley Film Festival. Major Job Duties:Managing change initiatives with primary emphasis on promoting culture of freedom, respect, co-operation, and clarity, orchestrating/applying annually review operational policies, procedures, and guidelines, developing Festival ticket offerings, pricing, and strategies planning, organizing/presenting box office, streaming, and audience demographics data, coordinating travel and accommodations for various guests while ensuring maximum satisfaction, and administering all aspects of vendor contract negotiation to secure deals and generate revenue.Core Accomplishments:• Created and managed Festival operations budgets approximately $1M.• Operated as member of organization's internal racial justice committee and active participant of unlearning.• Conducted thorough research and created high-quality presentation drive for covid-influenced film festival.• Achieved promotion from Guest Service Coordinator to Operations Management, and then Director of Operations.• Improved staff retention year-to-year and generated significant revenue for events by providing top-notch services.• Administered box office and technical-related troubleshooting by directing organization's online customer support team.• Contributed significantly towards development and execution of mobile Festival application and designed long-term systems and technology map.

While serving at Columbia College, I was responsible for overseeing day-to-day administrative and budget operations for creative services, institutional advancement/marketing, and accreditation in addition to providing coordination support to the President, chairman of the board, and board of trustees.Major Job Roles:Managing policy work of college's sub-committees and board of trustees, administering development of official board minutes for legal and executive review, orchestrating copy for personal communications and presidential invitations, and set-up and operations of extensive A/V equipment for quarterly board meetings.Signature Accomplishments:• Organized and coordinated over 30 annual presidential events.• Provided exceptional administrative support to 46 members of the Board of trustees, the President, and Senior Vice President of the institution.• Steered redesign and administration of Board of Directors web portal, archives, and event database for more than 200 active users and 30 administrators.

My experience at UPS exposed me to the connection between the micro-level of moving a package from one's hands to a conveyor belt and how that action plays a part in the macro level, for instance, of processing the millions of packages for Amazon customers. I learned an invaluable skill of efficiency and how our micro-decisions affect the big picture.I was also introduced to and developed a good deal of professional skills including: people management, strategic planning, and human resources and recruiting policies and procedures.Signature accomplishments:• organized the CACH hub's 1st employee holiday charitable giving program• promoted 3 times throughout 8-year career• 1 of 3 management employees (out of 500+) chosen to represent the CACH hub for holiday seasonal assignment. My specific assignment was to train management of a smaller distribution facility how to maximize use of seasonal employees.