Senior Customer Service Representative
CurrentResponsible for the day-to-day sales activities, sales support and customer service tasks for specified customers and assigned accounts. Processes quotes and order preparation for specified customers and works with centralized PM’s for Quote and Debit information. Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers.Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems. Ensure execution and manage value-added programs, returns, invoicing, credit, shipping issues, etc. Handle local expediting. Provides proactive notification to customer of changes to delivery status,A resourceful, solution-focused professional with excellent interpersonal and network-building skills.SpecialtiesValue-added distribution, global supply chain management, business development support services, emerging technology solutions, IT asset disposition and value recovery.From March 2016 - February 2022 I was part of a designated team supporting Raytheon. My role focused on the support of all Raytheon business conducted in Texas and California. In addition to previous responsibilities I am actively involved in consignment programs and blanket sales agreements.