Daniele Fenu

Daniele Fenu Email and Phone Number

Telecommunication Engineer, NOC operator / shift supervisor, Customer service team leader @ Vincix Group
london, greater london, united kingdom
Daniele Fenu's Location
Cagliari, Sardinia, Italy, Italy
Daniele Fenu's Contact Details

Daniele Fenu personal email

About Daniele Fenu

Technical experience: - RPA: UiPath and Blue Prism platforms, PyCharm, SQL- ITIL® Foundation Certificate in IT Service Management (June 21st, 2018)- Ticketing / Event management: BMC Remedy, TrueSight- Video: DVB-S, MPEG standard, IRD configuration, Promax TV Explorer- Data platforms: iDirect suite, Newtec Sat3Play- Monitoring tools: Nagios, Cacti, Dataminer- Basic knowledge of networking CCNA and C/C++ programming- Data visualization and business intelligence: basic knowledge of Tableau, Apache Superset- Spectrum analyzer Agilent SA- Remote assistance tools: Teamviewer, VNC- Version control systems: Subversion SVN- Microsoft tools: Word, Excel, Powerpoint, Visual StudioSocial and organizational skills:o Team player, leadership and organization of team activities, orientation to performance and KPI/KPO, experience in time-critical situations of high pressure, developed through the service operations management at worko Good communication skills, customer orientation and attention to details, increased through the relationships with colleagues and customers and through continual improvement processeso Problem solving attitude, proactive and easy-going personality, time flexibility perfected with work on shifts, international experiences and availability to travel for worko Product and service retail skills improved with occasional direct businesses

Daniele Fenu's Current Company Details
Vincix Group

Vincix Group

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Telecommunication Engineer, NOC operator / shift supervisor, Customer service team leader
london, greater london, united kingdom
Website:
vincixgroup.com
Employees:
36
Daniele Fenu Work Experience Details
  • Vincix Group
    Control Room Specialist
    Vincix Group Oct 2021 - Present
    Cagliari, Sardegna, Italia
    • Coordinamento ticketing e assistenza clienti in ambito RPA (Robotic Process Automation)• Attività su database (SQL), analisi base su automi realizzati in tecnologia low coding (UiPath, BluePrism) e high coding (Python), Business Intelligence (Apache Superset)• Comunicazioni con clienti e review meeting sulle possibilità / opportunità di miglioramento nei processi produttivi• Produzione di documentazione tecnica relativa al funzionamento degli automi
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  • Skylogic Mediterraneo S.R.L.
    Noc Shift Supervisor
    Skylogic Mediterraneo S.R.L. Dec 2012 - Mar 2021
    Macchiareddu, Cagliari, Italy
    Coordination of NOC team activities according to priorities and RACI matrix, reporting, quality management based on ISO 9001 standard, coaching for new colleagues
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  • Skylogic Mediterraneo S.R.L.
    Noc Operator
    Skylogic Mediterraneo S.R.L. Jan 2012 - Mar 2021
    Macchiareddu, Cagliari, Italy
    Service Operations: monitoring, event analysis, incidents and problems prevention and resolution, assistance for international customers through ticket and telephoneActivation and functioning check on video and data services through satellite on dedicated platforms (device configuration, radiofrequency aspects, IP flows, DVB content, IoT networks), interfacing with planning teams, documentation update
  • Deutsches Zentrum Für Luft- Und Raumfahrt (Dlr)
    Research Engineer In Satellite Communications
    Deutsches Zentrum Für Luft- Und Raumfahrt (Dlr) May 2011 - Nov 2011
    Munich Area, Germany
    Header compression techniques research for satellite communications through C++ programming at Deutsches Zentrum für Luft- und Raumfahrt (DLR) - Institute of Communications and Navigation - Oberpfaffenhofen / Münich
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  • Tiscali S.P.A.
    Tst - Consumer & S.O.H.O. Technical Support, Bitstream Services
    Tiscali S.P.A. Jan 2011 - Apr 2011
    Sa Illetta, Cagliari, Italy
    Analysis of network problems in B2B/B2C data and voice services through the use of instruments of diagnosys and troubleshooting
    View

Daniele Fenu Skills

Mpeg Idirect Nagios Cacti Ird C C++ Visual Studio Microsoft Office Word Excel Powerpoint Tortoise Svn Teamviewer Fltk Libssh2 Boost Libraries Telecom Next Olo Gateway Uniportal Html Ccna Postgresql Matlab Opencv Promax Agilent N9340b

Daniele Fenu Education Details

Frequently Asked Questions about Daniele Fenu

What company does Daniele Fenu work for?

Daniele Fenu works for Vincix Group

What is Daniele Fenu's role at the current company?

Daniele Fenu's current role is Telecommunication Engineer, NOC operator / shift supervisor, Customer service team leader.

What is Daniele Fenu's email address?

Daniele Fenu's email address is dr****@****ail.com

What schools did Daniele Fenu attend?

Daniele Fenu attended Università Degli Studi Di Cagliari, Universidad De Granada, Università Degli Studi Di Cagliari.

What skills is Daniele Fenu known for?

Daniele Fenu has skills like Mpeg, Idirect, Nagios, Cacti, Ird, C, C++, Visual Studio, Microsoft Office, Word, Excel, Powerpoint.

Who are Daniele Fenu's colleagues?

Daniele Fenu's colleagues are Marco Paciotta, Amedeo Paulone, Yogeswari Narem, Matha Raju, Emiliano Di Cocco.

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