Created efficiencies by streamlininng service and delivery routingIncreased awareness of health & safety y excelling in team hazards identificationsResponsible for maintenance of 12 bulk and crane trucksMentored team in acheiving goals and company KPIs

Standardize two divisions in one building: Construction Equipment and Material Handling, creating one cohsive unit acheiving an increase in collaboration, teamwork and the desire to succeedMentor the staff; created a winning culture where the company, co-workers and customers all benefitProvide support and consistent feedback allowing for confidence to grow and customers to react in a positive manner which resulted in an additional 500K to the bottom line

Understand each customers' business and seek opportunities to increase revenure by 6% YOYStreamline processes for optimal performance resulting in the branch exceeding its 2016 budget by 50%Recruit & mentor co-workers, provide strategies and procedures increasing customer retention and growth

Created a positive environment in which all employees work hard and contribute toward the success of the branchAdded value by utilizing broad based knowledge of the industry and awareness of local marketsLead by example by continuously acquiring new knowledgeImproved performance by understanding workflow and operationsTook accountability for performance and empowered employees to brainstorm for creative solutions Structured work processes to be customer friendlyCreated an environment that is highly personable and trustworthyValued honesty over results; built a company culture based on solid business ethicsMaintained professionalism when faced with adversityContinued building relationships with existing and new customers while focusing on market share, penetration and profitability

Trained and mentored all staffAssisted new management with logistics, expenses, maintenance and overall branch operationProcessed claims for three Alberta branches and reconciled accounts; collected receivablesPerformed all duties required to maintain daily operations; Reception, Service Writer, Parts Technician, Service Foreman, Health & Safety Administrator

Maintained and improved warranty processes following manufacturers’ criteriaProcessed and reconciled warranty accounts for two branches; Red Deer and CalgaryMonitored provincial sales/rentals/demos & purchased warranty coverage accordinglyOriented and trained new employees and completed all branch administrative functions