Darrell Fincher-Crusan Email & Phone Number

Charlotte, Nc, Us

Octapharma Plasma, Inc. operates in 36 states across the United States supporting the collection of plasma for life saving medicines produced by our parent company, Octapharma AG. As the Head of Human Resources and a member of the executive leadership team, I have the privilege of overseeing all areas of HR: Business Partnering, Employee Relations, Talent Acquisition, Talent Management, Total Rewards, HR Operations, HRIS, and Compliance and Policy. Collaborating closely with senior leaders, we assess business needs and develop comprehensive solutions that drive tangible results, optimize talent, and foster a thriving organizational culture.

New York , New York, Us

Reporting to the CEO and part of the executive leadership team, responsible for leading all aspects of Human Resources delivering strategic solutions to support the needs of a high growth and mission based company. Sunlight is a business-to-business-to-consumer, technology-enabled, point-of-sale financing platform for residential solar and home improvement contractors. The company’s best-in-class technology and deep credit expertise simplify and streamline consumer finance, ensuring fast and frictionless loan approval and funding processes for both contractors and homeowners. Loans are funded via Sunlight’s broad network of capital providers that gain access to a difficult-to-reach market and attractive risk-adjusted returns.Sunlight’s success is fueled by its strong and intentional culture founded on core values including honesty, fairness, inclusiveness, and scrappiness. Also central to Sunlight’s mission is a passion for the company’s business and the societal benefits that Sunlight enables. Sunlight was also certified as carbon neutral for the year 2020 and expects to maintain its certification in future years.To learn more about our success, visit our website: sunlightfinancial.com

Concord, North Carolina, Us

I am proud to serve as a board member for the Brave Step organization. Brave Step empowers individuals who have been impacted by sexual violence. To shape a strong, supportive community, we:• Provide personalized services that help adults impacted by sexual violence reclaim the life they deserve;• Foster brave public conversations about sexual violence; and• Cultivate courageous changemakers.Our VisionTo inspire and empower adults to take action within their lives and to shape a strong, supportive community for current and future generations.For more information please visit www.bravestep.org

San Francisco, California, Us

Drive business outcomes as an HR leader, leading a team of HR business partners providing consultation to senior executives to deliver strategies focused on performance/talent management, organizational effectiveness, compensation, employee engagement, staffing and leadership development.Also serve as the South Charlotte-Brigham Site Leader responsible for providing senior leadership at one of Wells Fargo’s core hubs comprised of ~2,300 employees. Responsible for leading a team of nine senior leaders that leverage enterprise tools/resources to develop solutions at the local level to drive employee engagement, diversity, equity and inclusion.

Charlotte, Nc, Us

Led a team responsible for developing and implementing talent strategies for a global enterprise function. I expertly provided executive coaching, consultation on major change initiatives, talent identification for senior leader roles, communication strategies and led the delivery of core HR processes: talent planning, 360 feedback, onboarding, performance management, learning plans and enterprise development programs.

New Castle, De, Us

Responsible for developing and faciliating curriculum for the Behavioral Science division specializing in organizational dynamics and change management.

Cambridge, Cambridgeshire, Gb

Efficiently collaborating across multiple functions as the Human Resources Director, I devised people strategies for the Respiratory Therapeutic area that enabled the business to generate $2B+ annual revenue with a sales workforce of 1.5K+ staff. I also conceived a buy and build salesforce talent strategy for the launch of a new biologic medicine, FASENRA, creating a robust staffing strategy to identify external and internal talent that enabled selection of the entire leadership.

Charlotte, Nc, Us

Working as a Human Resources Manager, I developed/executed people strategies for a 6K+ person organization while serving as a trusted advisor to senior executives in enhancing business outcomes. I also increased leader accountability and reduced operating expenses, streamlining organizations with increased operational alignment.

Charlotte, Nc, Us

Supporting business objectives, I conducted thorough needs assessments and action plans to minimize employee risk. I also oversaw human resources leadership for 250+ leaders and 3K+ associates in three operations and fulfillment sites.

Charlotte, Nc, Us

As the Senior Change Manager was responsible for driving strategies to develop and deliver organizational effectiveness tools and services to help manage performance, drive engagement, and manage change for a 900+ person organization across multiple sites in the US. Led the design of a new process to enhance the Merrill Lynch and US Trust adviser experience by serving as business area liaison to mitigate complaints and identify process improvements to enhance the overall client experience.

New York, Ny, Us

Responsible for developing and implementing a comprehensive performance management strategy for a major line of business within the Card Services division. Consulted with senior leaders of the organization to ensure processes were aligned in order to achieve business objectives. Conducted needs analysis and developed two key processes to enhance communication and performance management strategies for front line associates and the management team.Responsible for the design, development and implementation of the Performance Development unit comprised of ten consultants that identified performance gaps and developed innovative solutions to close them. Designed several programs to improve operational efficiency, customer experience and overall portfolio quality.

Newark, De, Us

Charlotte, Nc, Us

A variety of experiences in senior roles where I drove revenue generation, expense management, and process redesign/improvement:Key Accomplishments: Revenue GenerationGrew mortgage portfolio by $60 million through portfolio acquisitions. Completed competitor research, launched sales calls to mortgage executives and facilitated internal discussions about potential sales opportunities. Formulated sales strategy, managed due diligence and asset transfer closing process. Developed and implemented a strategy to convert missed business opportunities through the development of additional credit offers which resulted in $3.7 million dollars of incremental revenue.Expense Management Reduced expenses by $7.5 million by conducting analysis of key business drivers within the operations area. Based on analysis, facilitated renegotiation of major vendor contracts, made recommendations to reduce discretionary expenses, implemented monthly meetings to increase expense awareness. Managed vendor relationship for two external telesales vendors staffed with over 400 representatives. Responsible for driving performance and process efficiencies. Created RFPs, conducted research and contract negotiation which yielded a 20% reduction in original contract price. Process Redesign/Improvement Implemented automated message technology to reduce outbound calling in credit call center which resulted in $300,000 savings. Developed policies/procedures, designed training modules and reporting format to transition process ownership to the operating area. Developed and executed voice response technology to improve call segmentation which resulted in a $150,000 cost savings. Worked with external vendor, developed detailed business requirements, managed user acceptance testing, training and reporting infrastructure.

Masters, Organizational Effectiveness, Development & Change

Bs, Organizational Development