David Fishbach Email & Phone Number

Cleveland, Oh, Us

My greatest professional joy comes from enabling the success of others, and I have the privilege of helping my clients with their most pressing strategic and tactical priorities. We offer Corporate Strategy, Operations, and Leadership Development Services to Technology, Life Sciences, and Healthcare clients, through Board Service, Business Advisory, Fractional Executive, Operating Partner, Executive Coaching, or other engagement models. To learn more, please visit http://www.excel-advisors.com.

Shaker Heights, Oh, Us

For over twenty years, the Export Compliance Training Institute has trained the world on U.S.export controls and sanctions. As the leader in deep-domain US export compliance training forboth U.S. and non-U.S. companies, we have a comprehensive catalog of live and on-demandtraining, and a robust custom training program. Check out our full catalog at https://academy.learnexportcompliance.com!

Solon, Ohio, Us

I was brought in to establish a Life Sciences practice at this exemplary recruiting and executive search firm, extending their successful, existing model of industry-specific niche practices.

Pleasanton, Ca, Us

Veeva is a cloud-based software company focused on the life sciences industry. I was responsible for P&L, RFP responses, proposals and statements of work (SOWs), license sales support, software implementations, validation support, and managed services for post-delivery operational success for Veeva Vault electronic Trial Master File (eTMF), the eTMF Investigator Portal, Quality System Documentation Management (QualityDocs), Submissions, and custom deployments of the Vault Platform.We more than doubled our team size (to 25+) in less than a year, achieved significant top-line growth, and turned the corner into profitability for the R&D Services LOB. We established a Services Portfolio Management Key Process Area within the corporate Quality Management System (QMS), improved the methodology and clarified the messaging around the validation of multitenant cloud-based solutions, engaged in retention and succession planning, and positioned the team for continued, explosive growth and success.

Austin, Texas, Us

Oracle acquired Phase Forward in October 2010.I ran a 40+ person Customer Success team on three continents, providing Operational Account Management (OAM) to selected strategic accounts (Merck, Pfizer, GlaxoSmithKline (GSK), Quintiles, Covance, PAREXEL, and others, totaling more than $130MM in annual revenue), and Service Delivery Management (SDM) to all Oracle Health Sciences cloud solutions customers. I fostered deep relationships and rigorous focus on post-delivery operational success, in support of high customer satisfaction, retention, and growth. We sustained 100% retention on all OAM Program accounts.I also owned customer advocacy and representation within Oracle Health Sciences operations, leading the Operational Governance program and evangelizing persistent attention to the customer experience. I routinely was brought in to remediate problem areas or customer relationships, and to serve as a key facilitator for crucial conversations in high-tension situations.

Waltham, Ma, Us

Director, Global Customer Care / Director, Operational Account Management (2007–2010)Manager, Global Business Process Optimization & Sales Support (2006–2007)Consulting Manager / Manager, Customer Relations (Professional Services) (2004–2006)Project Manager / Senior Project Manager / Program Manager (Professional Services) (2000–2004)I held multiple roles, managed various teams, and frequently was reassigned to address problem areas during more than a decade at this rapidly-growing eClinical and Pharmacovigilance software and service company, which was acquired by Oracle in 2010. I founded a Customer Success program (called Operational Account Management), to cultivate and manage large-scale operational relationships with flagship accounts including Merck, GSK, Quintiles, Covance, and others, totaling more than $70MM in annual revenue. My team and I sustained 100% retention on all program accounts.I headed up Global Business Process Optimization consulting and Professional Services support of the sales cycle.I led various teams of Consulting Managers, Program Managers, Project Managers, Service Delivery Managers, and Consultants in the delivery of services for more than one thousand (1000) clinical trials across dozens of therapeutic areas, as well as pharmacovigilance and other life sciences processes. I engaged with more than 60 biotech, biopharmaceutical, medical device, academic, and contract research customers of all sizes, including Eli Lilly, Johnson & Johnson, Abbott, Medtronic, Procter & Gamble, GE Healthcare, PAREXEL, PPD, the Duke Clinical Research Institute, and the Dana-Farber Cancer Institute.I remain proud of the impact that Phase Forward had on the conduct of clinical research around the world, and of the ways in which I contributed to the company's success.

Midland, Michigan, Us

I managed continuous improvement of the safety, quality, productivity, and reliability of manufacturing processes and practices at the Licking River Film Center for six manufacturing lines across four shifts, including leading a plant-wide program and multiple process changes to assure compliance with current Good Manufacturing Practices (cGMP) in support of the manufacturing of drug delivery and food contact products.I identified and implemented solutions to complex environmental engineering problems in support of hazardous waste incineration, wastewater treatment, secure landfill, and award-winning groundwater revetment, managing multiple, simultaneous capital projects and providing mechanical engineering expertise for Environmental Operations.I completed detailed design, supported construction, and participated in start-up and troubleshooting for a $27MM expansion project in a facility that manufactured superabsorbent polymers.

Cleveland, Ohio, Us

I was a Summer Co-op in the Mechanical Design Division of this high-precision test and measurement device company.

Cleveland, Oh, Us

I was an Engineering Intern for three consecutive summers at the NASA-Lewis (now NASA-Glenn) Research Center.

Bachelor Of Science, Sibley School Of Mechanical And Aerospace Engineering

Ecornell Certificate In Business Strategy: Achieving Competitive Advantage

Education record