David Fishbach Email and Phone Number
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My greatest professional joy comes from enabling the success of others. I've run my own strategy and operations consultancy since 2015, including due diligence, operating partner, fractional executive, and leadership development work. And, I've been an Operating Partner with an extraordinary Export Controls Training Company since 2020. Prior to this, I held operational and executive roles with companies ranging from successful software startups like Phase Forward and Veeva to well-known multinationals like Dow and Oracle. I’ve held P/L, been through two IPOs, sat on both sides of due diligence, acquisition, and operational and cultural integrations, and led several large, global teams in the delivery of software, services, and support for literally thousands of clinical trials, as well as throughout pharmaceutical development and commercialization.I hold both a Bachelor's of Science in Mechanical and Aerospace Engineering and a Certificate in Business Strategy: Achieving Competitive Advantage from Cornell University, and I was a licensed Professional Engineer (PE) for 22 years. I always have loved to be at the heart of the action, where opportunity, risk, and emotions all are high. And I now help successful or promising companies and leaders to identify and address their most important strategic and tactical priorities.If you need to add deep domain expertise and experience to your Board of Directors, or if you need an experienced executive, operator, and consultant who thrives on exploring the strategic implications of your tactical challenges, asking the right questions, unraveling complex issues, creating strategic alignment, mentoring the next generation of leaders, preparing you for growth, and developing the teams, processes, and systems to implement the strategy, please don’t hesitate to reach out.Maybe I can help.To learn more (and read a few testimonials), please visit www.excel-advisors.com.Thanks for Stopping By,David Fishbach
Excel Executive Business Advisors
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Founder And PrincipalExcel Executive Business Advisors Apr 2015 - PresentCleveland, Oh, UsMy greatest professional joy comes from enabling the success of others, and I have the privilege of helping my clients with their most pressing strategic and tactical priorities. We offer Corporate Strategy, Operations, and Leadership Development Services to Technology, Life Sciences, and Healthcare clients, through Board Service, Business Advisory, Fractional Executive, Operating Partner, Executive Coaching, or other engagement models. To learn more, please visit http://www.excel-advisors.com.
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Operating PartnerExport Compliance Training Institute (Ecti) Feb 2020 - PresentShaker Heights, Oh, UsFor over twenty years, the Export Compliance Training Institute has trained the world on U.S.export controls and sanctions. As the leader in deep-domain US export compliance training forboth U.S. and non-U.S. companies, we have a comprehensive catalog of live and on-demandtraining, and a robust custom training program. Check out our full catalog at https://academy.learnexportcompliance.com! -
Director, Life SciencesDirect Recruiters, Inc. 2014 - 2015Solon, Ohio, UsI was brought in to establish a Life Sciences practice at this exemplary recruiting and executive search firm, extending their successful, existing model of industry-specific niche practices. -
Vice President, R&D ServicesVeeva Systems 2013 - 2014Pleasanton, Ca, UsVeeva is a cloud-based software company focused on the life sciences industry. I was responsible for P&L, RFP responses, proposals and statements of work (SOWs), license sales support, software implementations, validation support, and managed services for post-delivery operational success for Veeva Vault electronic Trial Master File (eTMF), the eTMF Investigator Portal, Quality System Documentation Management (QualityDocs), Submissions, and custom deployments of the Vault Platform.We more than doubled our team size (to 25+) in less than a year, achieved significant top-line growth, and turned the corner into profitability for the R&D Services LOB. We established a Services Portfolio Management Key Process Area within the corporate Quality Management System (QMS), improved the methodology and clarified the messaging around the validation of multitenant cloud-based solutions, engaged in retention and succession planning, and positioned the team for continued, explosive growth and success. -
Director, Global Customer CareOracle Health Sciences 2010 - 2013Austin, Texas, UsOracle acquired Phase Forward in October 2010.I ran a 40+ person Customer Success team on three continents, providing Operational Account Management (OAM) to selected strategic accounts (Merck, Pfizer, GlaxoSmithKline (GSK), Quintiles, Covance, PAREXEL, and others, totaling more than $130MM in annual revenue), and Service Delivery Management (SDM) to all Oracle Health Sciences cloud solutions customers. I fostered deep relationships and rigorous focus on post-delivery operational success, in support of high customer satisfaction, retention, and growth. We sustained 100% retention on all OAM Program accounts.I also owned customer advocacy and representation within Oracle Health Sciences operations, leading the Operational Governance program and evangelizing persistent attention to the customer experience. I routinely was brought in to remediate problem areas or customer relationships, and to serve as a key facilitator for crucial conversations in high-tension situations. -
Various Services And Operations Leadership RolesPhase Forward 2000 - 2010Waltham, Ma, UsDirector, Global Customer Care / Director, Operational Account Management (2007–2010)Manager, Global Business Process Optimization & Sales Support (2006–2007)Consulting Manager / Manager, Customer Relations (Professional Services) (2004–2006)Project Manager / Senior Project Manager / Program Manager (Professional Services) (2000–2004)I held multiple roles, managed various teams, and frequently was reassigned to address problem areas during more than a decade at this rapidly-growing eClinical and Pharmacovigilance software and service company, which was acquired by Oracle in 2010. I founded a Customer Success program (called Operational Account Management), to cultivate and manage large-scale operational relationships with flagship accounts including Merck, GSK, Quintiles, Covance, and others, totaling more than $70MM in annual revenue. My team and I sustained 100% retention on all program accounts.I headed up Global Business Process Optimization consulting and Professional Services support of the sales cycle.I led various teams of Consulting Managers, Program Managers, Project Managers, Service Delivery Managers, and Consultants in the delivery of services for more than one thousand (1000) clinical trials across dozens of therapeutic areas, as well as pharmacovigilance and other life sciences processes. I engaged with more than 60 biotech, biopharmaceutical, medical device, academic, and contract research customers of all sizes, including Eli Lilly, Johnson & Johnson, Abbott, Medtronic, Procter & Gamble, GE Healthcare, PAREXEL, PPD, the Duke Clinical Research Institute, and the Dana-Farber Cancer Institute.I remain proud of the impact that Phase Forward had on the conduct of clinical research around the world, and of the ways in which I contributed to the company's success. -
Engineering And ManufacturingThe Dow Chemical Company 1992 - 2000Midland, Michigan, UsI managed continuous improvement of the safety, quality, productivity, and reliability of manufacturing processes and practices at the Licking River Film Center for six manufacturing lines across four shifts, including leading a plant-wide program and multiple process changes to assure compliance with current Good Manufacturing Practices (cGMP) in support of the manufacturing of drug delivery and food contact products.I identified and implemented solutions to complex environmental engineering problems in support of hazardous waste incineration, wastewater treatment, secure landfill, and award-winning groundwater revetment, managing multiple, simultaneous capital projects and providing mechanical engineering expertise for Environmental Operations.I completed detailed design, supported construction, and participated in start-up and troubleshooting for a $27MM expansion project in a facility that manufactured superabsorbent polymers. -
Summer Co-Op Mechanical EngineerKeithley Instruments 1991 - 1991Cleveland, Ohio, UsI was a Summer Co-op in the Mechanical Design Division of this high-precision test and measurement device company. -
Engineering Summer InternNasa Glenn Research Center 1988 - 1990Cleveland, Oh, UsI was an Engineering Intern for three consecutive summers at the NASA-Lewis (now NASA-Glenn) Research Center.
David Fishbach Skills
David Fishbach Education Details
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Cornell UniversitySibley School Of Mechanical And Aerospace Engineering -
Cornell UniversityEcornell Certificate In Business Strategy: Achieving Competitive Advantage
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Cleveland Heights High School
Frequently Asked Questions about David Fishbach
What company does David Fishbach work for?
David Fishbach works for Excel Executive Business Advisors
What is David Fishbach's role at the current company?
David Fishbach's current role is Operating Partner, Consultant, Board Member: Corporate Strategy, Operations, and Leadership Development for Technology, Life Sciences, and Healthcare.
What is David Fishbach's email address?
David Fishbach's email address is dm****@****ell.edu
What is David Fishbach's direct phone number?
David Fishbach's direct phone number is +121632*****
What schools did David Fishbach attend?
David Fishbach attended Cornell University, Cornell University, Cleveland Heights High School.
What skills is David Fishbach known for?
David Fishbach has skills like Saas, Program Management, Management, Enterprise Software, Consulting, Project Management, Cross Functional Team Leadership, Professional Services, Start Ups, Clinical Trials, Cloud Computing, Change Management.
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