➤ Caring for 6+ Ruby on Rails apps across the healthcare, charity and e-commerce sectors.➤ Shipping to Heroku, Engine Yard, Cloud Foundry, Convox and Amazon Web Services (AWS).➤ Creating and maintaining CICD pipelines for automated tests and deployments. ➤ Documenting today for a simpler tomorrow.

➤ Point of escalation for the most complex of support queries and customer complaints.➤ Maintain and develop our support systems to scale with growing customer numbers.➤ Guide our team's working process to maximise our throughput and remove bottlenecks.➤ Work with Product Managers to highlight challenges, agree on solutions and prioritise work.Awards:➤ Team Player Of The Year➤ FreeAgent Running Through Their Veins

➤ Line management of 3 engineers.➤ Team hiring and onboarding.➤ Management of team KPIs and OKR commitments.

➤ Point of escalation for the most complex of support queries and customer complaints.➤ Deliver product training, documentation and troubleshooting tips to first-line support.➤ Develop in-house tools for the use of our support teams.

➤ Answering customer support queries via email and phone.➤ Querying and updating customer data in production.➤ Log analysis through ELK Stack (Elasticsearch, Logstash, Kibana).➤ Reproducing and documenting issues for engineering attention.

➤ Developed a new alerts system for contacting employees via email and SMS.➤ Delivered technical support for existing Iveco rewards system. ➤ Flew to London to meet the Customer Service team after building a strong rapport over the Summer.