Danielle Mccollum Email & Phone Number

Diligent, detail-oriented Customer Service professional with a strong work ethic seeking a position in the field of IT and\or Institutional Advancement. Strong organizational and interpersonal skills, able to learn quickly and adapt easily to new concepts and responsibilities; proficient at problem solving, analyzing situations, providing effective recommendations and implementing solutions based on sound judgment and analytical strength along with outstanding interpersonal abilities such as building and maintaining effective relationships while possessing a high degree of professionalism, diplomacy, and confidentiality.QUALIFICATIONS • 14 year of hands on experience in higher education, including operational support and leadership, data analytics and predictive modeling, online and in-classroom instructional training, and network administration and support. • 25 years of broad-based experience and hands on skills in Information Technology.• Proven ability to successfully analyze an organization's critical support requirements, identifies deficiencies and potential opportunities, and develops innovative solutions for increasing reliability and improving productivity.• A broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and support.• Strong interpersonal skills and the ability to relate to all levels of management.• Ability to effectively interact with a variety of constituents, volunteers, and co-workers.• High degree of self-motivation with solid skills developed through work experience.• Superior troubleshooting, problem solving abilities, and customer service skills.• Effective communicator, detail oriented with strong planning and organization abilities.

Listed skills include Higher Education, Public Speaking, Teaching, Research, and 17 others.