Derek Nangle Email & Phone Number

Dublin Airport

Safeguard civil aviation against acts of unlawful interference. Customer Service delaing with paasengers queries. Security screening of passengers. Monitoring of X-Ray machines. Monitoring of metal detectors. Crowd management. Working to strict KPI's

Employed as Customer Service/Supply Chain Manager for a leading liquid food packaging company. Led a team of 15 office/technical staff during peak. Reported to UK based GM.Managed relationship with 8 key accounts in Ireland. Supplied 90m units per annum generating €5.5m sales revenue. Key accounts included Batchelors and Glanbia Foods.Led diagnostic and spend profiling project for freight and warehousing. Developed cost reduction plans through strategic sourcing. Led formal tender process for warehousing and distribution saving 15%.Delivered €200k transport savings by switching from groupage to containerised freight.Led €80k project to implement Supply Chain module of E.R.P system (BPCS). Delivered user training and support. Delivered 2 additional system upgrades.Integrated operating system (BPCS), PO tracking report and client management information pack. Delivered increased stock level visibility and improved working capital. Implemented automated Vendor Managed Inventory reports by introducing direct real time data feeds from clients and suppliers. Reduced manual data input and improved accuracy. Instigated process mapping project across the supply chain department. Analysed and documented processes. Conducted gap analysis. Recommended customer invoice reconciliation recommendations to UK Board. Delivered enhanced customer service.Liaised with customers. Ordered from European plants. Planned logistics to meet deadlines. Conducted sales and demand forecasting.Administrated new designs. Supplied artwork to our repro departments. Obtained approvals with customers on PDFS and print proofs.Visited customers on a monthly basis to discuss stocks/outstanding invoices. Reduced debtor days from 120 in 1994 to 30-60 days by 1995.Coordinated equipment service and maintenance function for customers in Ireland. Led representation at national tradeshows. Organised corporate events for 40+ guests.

Hired as Area Sales & Administration Mgr for a leading agricultural equipment supplier. Led key account management, sales and order processing for 15 key accounts generating €4m turnover. Supported delivery of a signified increase in market share.Coordinated all aspects of order processing. Liaised with French and UK suppliers. Coordinated logistics, in bound and out bound freight.Developed and implemented stock control system for equipment ordering/forecasting.Led stock control and purchasing of equipment.Managed office duties. Created and maintained internal procedural documentation.Led Sales & Marketing activity. Arranged display stands at agricultural shows.

Hired as Customer Service Assistant. Promoted to Customer Service Supervisor in 1978.Led a team of 5 staff responsible for nationwide delivery of black and white/colour films to 200+ chemists. Delegated workload, motivated and reviewed performance.Managed customer service, stock control and raw materials purchasing. Planned nationwide schedules (5 vans). Managed credit control, invoicing and coordinated month end accounts.Monitored production. Ensured product quality. Implemented quality-control programmes.Supported installation of new IBM customer database. Led transfer of data to new system.

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