Working with T-mobile as a contractor for Blink UX.

I designed the identity as well as supporting visual assets for presentation and online branding.

Collaborated with a PM partner to drive the accessibility strategy at Smartsheet, reviewed third-party audits, prioritized product violations, consulted with product Dev teams to solve violations consistently across multiple key product areas, and met with customers to review and demo our ongoing progress to make Smartsheet more accessible.Collaborated closely with several product designers to create a brand-new design system to power a complete core product redesign aimed at delivering a modern, approachable, enterprise-scale experience for new and existing Smartsheet customers.Collaborated with Brand Marketing to design an expanded color palette, including a strategy for implementation, creating a color token system to enable teams to easily apply the new colors, thereby unlocking the future of themes like dark mode, high-contrast mode, and more.

Designed and maintained an accessibility annotation library, educated product designers on its use, and reviewed accessibility specs for all major product areas.

Contributed strongly to the migration of a customer support chatbot, redesigning several components and making it accessible by WCAG standards.Lead UX design for a chatbot platform connected to FB Messenger, Expedia, and LINE.Redesigned Expedia Voice experience on Amazon and Google to deliver dynamic content for travel planning and searching.

Worked closely with Content Strategist to design a new destination landing page for thousands of destinations, focused on meeting the needs of early trip planning.Designed several iterations of a recent history module on the homepage, evolving it into a full-featured travel planning curation and shortlisting tool.Contributed strongly to initiative to make Expedia.com fully responsive by redesigning the search form, global site navigation, and page content.

-------------------------------------------------------ResponsibilitiesAs a User Experience Designer with Start-up Business Group, I was responsible for providing a broad range of design and planning duties for several projects at various stages in a production life-cycle.In the concept phase, I participated in scenario and persona development, conducted competitive analysis, collected and summarized research data and designed end-to-end user flows, wireframes and presentations. During the validation phase, I developed prototypes for usability studies, refined wireframes & user flows and delivered visual designs. In the production phase, I refined visual designs, delivered visual specifications for development, provided production support and asset creation and worked with development teams in sprint planning and agile/scrum implementation.-------------------------------------------------------AccomplishmentsWorking closely with a small team, I contributed strongly to the design of a service and mobile app that would deliver highly targeted on-demand offers to consumers and build long-term relationships between businesses and their customers by leveraging pattern recognition and machine learning and by providing a platform for multiple partners to connect consumers to the best deals on products and services they use/want/need every day. I designed a number of UI controls for a Kinect enabled consumer product which were optimized for gesture and touch input: including a very well received gesture-based scroll control for grids and long lists of content. I designed a system information architecture model for the same product focused on activities and recent use, optimized for voice and touch input, as an improvement over the previous category-based model.

-------------------------------------------------------ResponsibilitiesAs a User Experience Designer with an internal design group, I produced wireframes and visual designs, as well as development support for a number of web and console experiences. I also served the role of Creative Lead for a team working on a long-term web site re-design project. -------------------------------------------------------AccomplishmentsOver the course of more than a year, I was instrumental in defining several key customer experiences for the Xbox.com site re-design, working closely with a Principal PM to define scope & features, provide visual designs and development support including final production assets, CSS design specifications, and art direction of 4 other designers. I also coordinated with an outside marketing firm to maintain consistency between top level marketing sections of the site designed externally, but developed internally, and all of the other areas that our team was responsible for designing and developing. In addition to the Xbox.com site re- design, I designed the Xbox forums site, which used a third party forum service that I also provided development support to ensure final implementation matched the design, and fit the brand of the rest of the site. I was the sole UX designer for Last.fm for Xbox LIVE, a music discovery service. This product was part of a three title console launch that included Facebook and Twitter. The launch of these titles was a very aggressive timeline; 6 months from concept to launch. I was also the lead designer on the Facebook application, and the technical liason between all of the development teams and the designers working on the project. My first project for this team was to re-design the MSN Casual Games Badges program, a reward system where customers earn badges for various accomplishments playing popular web games like Bejewelled, Bubbletown and Plants vs Zombies.

-------------------------------------------------------ResponsibilitiesAs the Senior Designer I provided a wide range of UX and visual design for products, brand collateral for marketing, technical diagrams for engineering and Flash design and programming for development. -------------------------------------------------------AccomplishmentsWorking with a product team, I designed a new version of a web admin tool for managing and distributing media assets. Work involved several rounds of visual designs and development support for Java libraries initially, and an Adobe Flex rich media application for final production. As a member of a small product team, I provided wireframes, visual designs and ActionScript programming for a skin-able Flash video player, which was made of of several interchangeable and customizable modules including a video player, metadata panel, several variations of advertising modules and dynamic playlists. Working with the marketing team, I designed corporate identity packages, technical diagrams for sales material including one-sheets, case-studies and white papers, and visual brand development for new services.

-------------------------------------------------------ResponsibilitiesAs an Interactive Designer for the Educational Products Group I provided a variety of UX design and visual design related services including early explorations, wireframes, visual designs, prototypes for usability, visual specifications and production of final assets. -------------------------------------------------------AccomplishmentsI was the sole UX designer for a first version graphing calculator, and for version 2, which was bundled with Student 2007 along with a suite of new math tools that I also designed including a unit conversion tool, and equation solver and a triangle plotter. While working with a team of designers, I designed several tools and experiences for a Windows Vista version of Encarta, including concepts for organizing search results, dictionary and thesaurus tools, and an interactive timeline with an embedded mode for articles, as well as a stand-alone experience.

-------------------------------------------------------ResponsibilitiesAs an Interactive Designer for Microsoft Plus! for Windows Vista I was responsible for providing all aspects of product design, from analysis of previous versions, wireframes, visual designs, development specifications and production of final assets. -------------------------------------------------------AccomplishmentsIn the process of re-designing PhotoStory, I designed and developed the concept of a dynamic wizard that would improve the process of a multi step experience, allowing returning users to the product to skip any optional steps. I also provided wireframes and visual designs for a new product, CartoonMaker, that would create a vector animated cartoon from a photograph.

-------------------------------------------------------ResponsibilitiesAs a Flash designer/Illustrator for the Real-time Communications Group I was responsible for creating original visual design, production and animation for a new hardware/software product being engineered and developed as a breakthrough video conferencing device, now known as Roundtable.-------------------------------------------------------AccomplishmentsI created an interactive product demo to showcase the compelling user experience around this innovative video conference device, focusing on several key scenarios showing both local and remote use. The demo I built exceeded expectations and was utilized by group as a product model in usability testing and in product presentations, beyond its original purpose as a proof of concept.

-------------------------------------------------------ResponsibilitiesAs a Lead Interactive Designer with a small start-up, I was responsible for a wide range of design, production, development and business contributions, including Flash design and programming, brand development, web site design and development, product tutorials, feature requirements, competitive analysis and marketing collateral. -------------------------------------------------------AccomplishmentsI designed and developed a number of customer facing Flash interactive demos, product tours, site intros and product templates, as well as several internal tools for UX design and testing, asset management, customer relationship management and business development. I redesigned the corporate identity and expanded brand development online and in print, including press kits, print ads, sales one-sheets and marketing material, online campaigns and media rich electronic newsletters.