Experienced management-level Public Safety Professional with a robust background in Emergency Communications, Information Technology, and Training. I specialize in managing the daily operations of medical dispatch centers, ensuring compliance, overseeing remediation efforts, scheduling, and administrative requirements.Proficient in CAD Administration and deployment, I excel in meeting operational reporting needs using CAD programs. My expertise extends to Windows Server and Network Administration, with a strong proficiency in Crystal Reports for customization and report development, enhancing organizational efficiency.My experience also includes deployment and management of Windows Server and Network Administration. I have a strong background with Crystal Reports including customization's and report development meeting the reporting needs of an organization. I believe Technology should be used to improve the efficiency of an organization without hindering operational tasks. As a committed advocate for leveraging technology in public safety, I maintain several Instructor-level certifications in Emergency Communications. I have a proven track record in developing comprehensive employee training and orientation programs, utilizing technology to enhance and track training effectiveness.Beyond IT and Emergency Communications, I bring extensive hands-on experience as a licensed Emergency Medical Technician in Michigan. My EMS background spans diverse environments from rural communities to urban areas, where I've provided crucial pre-hospital care to diverse populations.I firmly believe in proactive education, training, and remediation to ensure compliance and operational excellence, prioritizing preparation and adaptability in dynamic Public Safety environments.Let's connect to explore opportunities where my blend of technical expertise, operational management, and commitment to public safety can drive impactful outcomes.