Diego Rodrigues Email & Phone Number

Miami, Florida

• Conducting research to identify business trends that could impact the company’s operations or products.• Developing reports on findings and recommendations for future project.• Developing and managing project timelines, milestones.• Ensure business processes are running in accordance with Agile methodologies.• Communicating with stakeholders to gather requirements and address concerns or issues.• Conducting training sessions on new technologies or processes.• Reviewing current business processes for inefficiencies or opportunities for improvement.• Understand the business goals, objectives, and strategies of the company and work with stakeholders to develop project requirements.• Writing and documenting business requirements, functional requirements, and design specifications.• Working with the IT team to ensure that technical solutions meet business needs.• Test new systems and enhancements to ensure they meet business requirements.• Manage multiple projects simultaneously and adjust priorities as needed.

Miami, Florida

São Paulo Area, Brazil

• Documented business processes related new solutions.• Documented technical material to support developers. • Performed gap analysis in the solution to launch new version. • Monitored and reported on client problems and issues.• Preparing presentations (Excelsius, MS PowerPoint) for business meetings.

São Paulo Area, Brazil

• Led team to customize B2B services and SaaS using the PMP best practices and Scrum.• Managed meetings to collect business requirements with the client and the company’s business area.• Documented business processes related new internal needs.• Documented technical material to support developers.• Conduced internal meetings weekly with the team to monitoring the project. • Defined scope with clients and offered new stand-alone products. • Prepared functional document about the solution and trained the client how to use the customized platform.• Led integrating project with SAP, SalesForce, Oracle and some private software, analyzing and mapping the clients' platform to communicate with Mercado Eletronico solution.• Important clients include: Coca-Cola, Alelo, JBS, Rodobens, H.Stern, Rio2016.

São Paulo E Região, Brasil

• Led a team onsite and remote (Mexico) in developing strong mobile security systems, using best practices PMI and own company’s methodology. • Prepared technical manuals by solutions multi languages. • Creating application prototypes and screen mock-ups.• Conducted meetings to report projects status.• Presented at shows by demonstrating solutions and training customers. • Important clients include: Gemalto, Itau, Banrisul.

São Paulo E Região, Brasil

• Led functional and technical teams to develop company goals using best practices PMI and ITIL.• Negotiating with partners to provide fast solution and less cost.• Documented business processes related new internal needs.• Documented technical material to support developers.• Tested solutions before deliver to end-users.• Implemented (configuring and testing) SAP Management module time (PT) according Brazilian labor regulation to support 20.000 employees.• Stabilized and improved Payroll (PY) according Brazilian labor regulation.• Unified processes in SD between Telefonica and VIVO, developing rules according the newcompany’s business.• Mapped the migration process for the Data Center.• Conduced individualized user testing for each area affected by the migration.• Participated in merger and important projects between Telefonica and VIVO (Teresa project)to form the unified VIVO Telefonica. Incorporated MG (Patricia project), and Asset Management throughout the merger.

Sao Paulo

• Raised requirements for solution development in the HCM module, participating as business analyst in project implementation, payroll and benefits. • Supported the third level help desk in the SD module. • Prepared business and technical documents to reflect the clients’ needs.• Created applications related to customer incentive campaign using visual studio. • Collected, cleared and mapping data to support the business intelligence area.• Analyzed data and debated with Business area strategies focused on client.• Created routines for uploads and information extractions and modeling business. • Utilized planned-based modeling, Data Smarts, Data Warehouse to restructure reports. • Developed ETL routines, algorithms in vb.net, c#, T-SQL, Shell for data processing.

• Developed CRM applications.• Developed ETL routines, algorithms.

São Paulo Area, Brazil

• Coordinated IT teams responsible for the development of CRM projects, focusing on real estate markets.• Performed survey requirements and modeled processes.

São Paulo E Região, Brasil

• Developed applications for customer incentive campaign.• Raised Requirements, Modeling databases and Business processes.

São Paulo Area, Brazil

• Developing internal applications in VB language to the Caixa Economica Federal, using the SQL Server 2000 database. • Responsible for requirements gathering and structuring processes.

São Paulo Area, Brazil

• Developed e-learning using the FLASH tool and media.