Dominic Suico Email & Phone Number

Central Visayas, Philippines

Cebu, Central Visayas, Philippines

As an Assistant R&D Engineer, I develop automation tests for GUI and API to enhance testing efficiencies. Additionally, I conduct regression and user acceptance testing to maintain high-quality standards and consistency. Documenting test results and defects, I communicate with clients to provide status updates and bug reports.Key Responsibilities:- Develop automation tests for GUI and API to automate repetitive test cases.- Execute regression testing and user acceptance testing of new software features.- Document test results, findings, and defects for comprehensive reporting.- Communicate with clients to provide status updates and bug reports.

Cebu, Central Visayas, Philippines

As a Redmine Administrator, I ensured the smooth operation and functionality of the Redmine web application for the entire department. Leveraging Linux CLI and Redmine GUI, I maintained system integrity and optimized user experience.Key Responsibilities:- Maintain and administer the Redmine web application, overseeing configuration, performance, and security.- Manage user accounts within Redmine, creating and updating profiles based on project assignments.- Generate monthly review reports for access control lists and capacity monitoring of server resources.

Cebu, Central Visayas, Philippines

As a Jr R&D Engineer, my role was to ensure quality and reliability of our software products through thorough testing strategies and automation solutions.My key responsibilities:- Conducted monthly regression testing and user acceptance testing (UAT) for new features.- Utilized Java, Selenium, and Git to develop automation tool to automate repetitive manual testing.- Utilized Groovy Script, SoapUI, and SVN to develop automation tool for API testing.- Maintained developed automation tool, debugging and fixing as need.- Participated in an Agile Kanban team- Played a key role in improving product quality and reliability through effective testing practices.

Cebu, Central Visayas, Philippines

As an ACTION trainee, I was trained and developed for the following:- Completed training as an ACTION trainee in Software Engineering, IT, and Japanese Business Ethics.- Developed skills in various technology domains including C/C++, Java, HTML, CSS, JavaScript, ReactJS, Angular, and GIT.- Received Nihongo language training to communicate effectively with Japanese clients.- Gained exposure to software engineering principles and best practices.- Equipped with the knowledge and skills necessary for roles in software development and IT.

Philippines

In my role as the primary point of contact for technical assistance with WordPress websites, below are my key responsibilities:- Specialized in providing technical assistance for WordPress websites.- Resolved complex errors and challenges faced by customers.- Delivered exceptional customer service with a focus on timeliness and effectiveness.- Expertly troubleshooted issues ranging from plugin conflicts to website functionality errors.- Ensured customers received expert guidance and solutions for managing their WordPress websites.- Fostered satisfaction and success among customers through dedication and expertise.

Cebu, Central Visayas, Philippines

As a valued member of the pioneering support team at ZonerOy, below are my key responsibilities:- Pioneered 24/7 technical support for English-speaking customers at ZonerOy.- Expertise in WordPress, web hosting, server configuration, email hosting setup, and domain name registration.- Utilized tools such as WordPress CLI, Putty, and Linux-based server environments.- Ensured seamless customer experiences and contributed to ZonerOy's success.

Cebu, Central Visayas, Philippines

In this role, I offer initial support to customers encountering technical queries and concerns pertaining to DNS, Hosting, CMS (WordPress), Websites, and Emails.Key Responsibilities:- Provide initial technical support for DNS, Hosting, CMS (WordPress), Websites, and Emails.- Address customer inquiries promptly and troubleshoot technical issues effectively.- Guide customers on configuration and usage to meet their needs.- Maintain high customer satisfaction through timely resolution of issues.- Proactively optimize online assets for functionality and reliability.- Stay updated on industry trends to enhance technical knowledge.- Collaborate with internal teams to escalate and resolve complex issues.- Document interactions and resolutions for future reference.

Mactan, Lapu-Lapu City