Donna Gould Email & Phone Number

Milpitas

Sunnyvale, Ca 94089

Managed and analyzed the business needs and requirements of high revenue commercial accounts through extensive follow-up procedures.Acted as main contact for customer service-order status, placement of new orders and quotes.Facilitated the purchasing, procurement and price negotiation of all components required for each incoming job order. Maintained responsibility for all client communications, conflict resolution, and compliance on client deliverables and revenue. Reviewed all major deliverables to ensure quality standards and client expectations are met.Worked closely with project and sales teams in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project. Executed various customer service duties, including answering all incoming calls, queries, and problem solving; provided detailed information about all open jobs and current pricing.Managed the updating and maintenance of all customer serialized files. Improved customer services based on client feedback through the development of policies and procedures.

Provided clients with services including the procurement of materials, scheduling, manufacturing, packaging, delivery and invoicing of orders.Created and executed project work plans and revised as appropriate to meet changing needs and requirements.Identified resources needed and assigned individual responsibilities to team members.• Managed day-to-day operational aspects of each project and scope.Utilized multiple computer systems such as MRP, Titan AS 400 Oracle, HBO and Symix.Executed extensive travel in order to meet with and set-up new accounts, train users and transition existing accounts from one site to another. Supervised and oversaw the daily activities and tasks of a team consisting of 5 team members. Managed multiple accounts in regards to new product releases, meeting and exceeding customer expectations.Successfully oversaw the moving of existing business from one site to another providing a seamless and streamlined process for the customer.Developed and maintained daily status reports which included product quality, inventory and on-time delivery performance.Managed the coordination of materials procurement needs with buyers and planners, notified customer of pending issues and maintained problem resolution documentation of scheduled orders.Initiated corrective actions and problem resolutions resulting from customer and internal complaints. Maintained contact with customer as root cause analysis was being performed and corrective actions were identified. Identified and analyzed internal issues in order to initiate preventative actions when customer satisfaction was possibly at risk.Experienced in Microsoft Licensing.

Handled and addressed all incoming customer calls in order to analyze and assess client needs.Consulted with management and reviewed project proposals to determine goals, time frame, procedures for accomplishing the project, and allotment of resources.Identified business development and sales opportunities as they related to a specific project.Processed customer orders and ensured that each project moved according to schedule and under budget.Identified and scheduled project deliverables, milestones and required tasks.Maintained customer ECO’s in the company software database and entered all BOM information according to customer specifications.Prepared daily status reports for each customer regarding project status. RMA processing.

Educated patients and their families on hospital policy and procedures regarding various methods of payment for services rendered including pre-payment deposits, monthly payment arrangements, and insurance verification and requirements.Responded to patient inquiries regarding billing and collection issues.Ensured all patient information was accurately entered into patient accounts and updated all patient insurance changesOversaw the implementation of both commercial and government medical billings.Accepted payments from patients both over the phone and in person; conducted bank reconciliations.Account follow up and collections.Business office floater. Responsible for knowing 15 different positions within the business to ensure all employees were able to take personal time off.