Served as the primary point of contact for strategic and large complex clients, responsible for all aspects of the relationship with clients including communications, planning, education, operational KPI expectations, and revenue growthWorked to understand technical development, competitor strengths, and weaknesses, and requirements for each clientProvided streamlined processes for all technical support-related incidents and ensured resolution of complex client issues in a timely mannerIdentified business opportunities in line with developing industry trends and recommended appropriate action plans to maximize hotel booking transactions and increase sales revenuesCreated presentations for quarterly business reviews and strategic plans and assisted in facilitating quarterly meetings with strategic accounts Negotiated contracts for new customers and maintained contracts for existing customers, ensuring all contractual obligations were met

Successfully managed a portfolio of key supplier accounts in the Northeast and Midwest territories as well as secured and managed inventory and rates at more than 100 hotelsRegularly met and exceeded sales targets, and devised / implemented customized strategies which enabled business growth and increased revenue across the top 20 client accounts by an average of 12% year over yearIdentified new business opportunities, new potential supplier, and merchant partners to increase sales revenue and distribution, and grow market share while managing existing customer baseNegotiated rates, inventory allotments, and promotional discounts to boost hotel booking numbers and increase market shareUtilized consultative selling approach, which maximized the effectiveness of joint strategic marketing plans developed with hotel partners

Provided support to 6+ market managers responsible for more than 1500 participating hotels in the Northeast territory to meet individual and territory sales goals across channelsMade proactive recommendations based on analysis to improve revenue performance and meet business goals Provided accurate sales forecasting and market data to market managers and management team based on regular reporting and analysisCoordinated and submitted merchandising efforts for all lines of businessUtilized mapping tools to create and adjust polygons in major cities and markets based on marketing and sales needsConducted training and ongoing support for hotels participating on the Travelocity extranet

Monitored the Hotel Partner Hotline 800 number, addressing participation questions, GDS rate issues, website listing/content issues and operational policies and procedures for participating hotelsResearched and troubleshooted participating hotel issues, providing technical support and guidance, and ensured appropriate correspondence and timely follow-up until issues were resolvedProvided support to internal hotel sales team by conducting hotel test bookings and researching GDS rate issuesCoached and educated hotels on Priceline and Travelweb operational policies and proceduresWorked closely with the GDS departments of hoteliers to on-board new hotels and managed hotel data within Pegasus and proprietary databases