With over 16 years of experience in the automotive industry, I am a passionate and skilled independent consultant and trainer who works with Jackson Dawson to provide innovative and customized solutions for various brands and markets. My mission is to help clients achieve their strategic goals, enhance their competitive advantage, and optimize their customer experience through effective training and development programs.I have successfully designed and delivered training courses and content for sales, service, management, CRM, and call center staff, covering technical and commercial aspects, across Costa Rica, Panama, Dominican Republic, Puerto Rico, and Mexico. I have also contributed to the growth and retention of clients such as Ford, Lincoln, KIA, MG, Chirey, and Toyota, by building strong relationships, analyzing business requirements, and addressing issues. Additionally, I have demonstrated my knowledge and enthusiasm for electric vehicles, having worked with Tesla and conducted test drives, press conferences, and customer demonstrations.