Us Assurance Learning Delivery Leader
CurrentSingle point of contact into the Learning Delivery team for over 11,000 employees. Leads a team of 30+ professionals who deliver impactful learning and development solutions across the US and Caribbean.Executes large-scale learning delivery plans for 1,300+ annual on-site, off-site and virtual events aligned with business strategy and core growth areas. Collaborates with cross-functional firm leaders for needs assessments while optimizing resources and budget.Manages $20 million+ annual budget to execute delivery plans, including approximately $450k in external vendor spend for specialized content. Performs regular budget-to-actual tracking for real-time course corrections and feedback.Establishes objectives and key results (OKRs) to measure and enhance performance (e.g., learner no-show rate reduction, build and increase facilitator pool, error-free class setup, post-class assessment scores, etc.). Achieved 95% training completion rate for target employee audience.Leverages experience as process improvement engineer to implement lean methodologies. Reduces 10+ inefficiencies in communication protocols, quality control procedures and train-the-trainer (TTT) processes.