Dominic Geraghty Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Manage a diverse team of Business Consultants working on Verint Customer Engagement Projects across the Asia-Pacific Region.Recruit the best talent available and motivate, coach and share learnings across the Business Consulting Practice.Offer advice to Business Consultants embedded in projects in Sydney, Brisbane, Manila, Bangkok and Kuala Lumpur to help guide projects towards successful outcomes and realization of customer value.Identify opportunities to deliver further value to clients whilst increasing licence sales and increasing or extending services revenue.

Ncr - National Capital Region, Philippines

Leading the scoping and analysis for implementation of the Customer Engagement solution (KANA Enterprise) on-site with a top client in the Philippines.Working with stakeholders from a variety of cultural backgrounds in a fast-paced and demanding industry (Online Gaming).Winner of annual ‘MVP’ award for Asia-Pacific Professional Services Division.

Edinburgh, United Kingdom

Responsible for the elicitation and documentation of requirements for the Dodd-Frank Title VI (Volcker Rule) Project. Working with stakeholders from a number of business areas including Legal, Risk and Client Services. Using industry standard modelling techniques to produce a specification that meets the business requirements and is clear to business and I.T. stakeholders.Delivering process change and coordinating business readiness activities to support operational staff.Coordinating a mass communication to customers, ensuring the content and process is clear and adheres to Treating Customers Fairly (TCF) principles.

Edinburgh, United Kingdom

Working in the Change Management department, Retail Banking Division of the Royal Bank of Scotland. As part of the Mandatory Projects theme, my role is to work with Business Stakeholders to manage and deliver change which ensures compliance with regulatory and legislative requirements.The project work I have been involved in to-date is shown below:• Anti-Bribery and Corruption. Ensuring the Retail Division is compliant with the UK Bribery Act (2010).• Foreign Account Tax Compliance Act (FATCA). Part of a large Group-Wide programme to ensure that RBS can certify compliance to the FATCA Regulations with the US Internal Revenue Service (IRS).

Port Hamilton, Edinburgh

Working in the Strategic Change and IT team to deliver key projects in the Scottish Widows - the Life, Pensions and Invesments arm of Lloyds Banking Group.Working to a strict governance model at Scope Specification, Study and Design phases. This includes involvement in Business Requirements elicitation and capture, research, writing functional specifications and stakeholder management. I was involved in a variety of Customer Loyalty and Mandatory Legislative projects.

Working for a CRM Software Author on-site in the Deployment Team to deliver large-scale bespoke CRM software solutions for customers around the world. Involved in documenting ‘as-is’ and ‘to-be’ process flows, capturing and prioritising business requirements, facilitating screen-design workshops, producing functional specifications and incorporating stakeholder feedback.

Delivered a variety of chargeable on-site services to customers across the UK using SunSystems ERP software and related products. Involved in implementation projects and upgrades at project team training, system design, build, user training, data migration, user acceptance testing and live running stages.As a Lead Consultant I was responsible for hosting design meetings with customers and mapping business processes to the new system. This is written into a design document which forms the basis of the system build performed by the Application Consultant.

Created and developed a set of Access Databases to calculate and produce KPI and other ad-hoc reports for the esure Management. Improved upon the quality, accuracy and speed of existing methods of reporting