Software Support Specialist(Quality Assurance)
- Responsible for managing customer relationships with current and potential customers for our IWorks Premium Billing system. Developed and maintained all test cases for each client’s SQL or Oracle environment. Preformed.
- Client database creation and management (Sql2005 or Oracle10g), configuration of billing code and rule tables, application product installation, regression, parallel and error testing, include WebUI, Web Service and.
- Reviewing XML for data integrity
- Testing new releases o Developed and executed test matrices and test cases (use cases)o Responsible for testing Web UI, Web Services, Web Methods written in C# and Crystal Reportso Wrote DOS scripts to automate the.
- Prepared user documentation for the IWorks Premium Billing System and conducted product training using WebEx.